Journal articles

1. Hertzum, M. (forthcoming). Concurrent or Retrospective Thinking Aloud in Usability Tests? A Meta-Analytic Review. ACM Transactions on Computer-Human Interaction.
   
   
2. Hertzum, M. (forthcoming). Inferior, yet Transformative: The User Experience with Robotic Vacuum Cleaners. Interacting with Computers. [DOI]
   
   
3. Gyldenkærne, C., Hansen, J.U., Hertzum, M., and Mønsted, T. (2024). Innovation Tactics for Implementing an ML Application in Healthcare: A Long and Winding Road. International Journal of Human-Computer Studies, 181, article 103162. [DOI]
   
   
4. Hertzum, M., and Hornbæk, K. (2023). Frustration: Still a Common User Experience. ACM Transactions on Computer-Human Interaction, 30(3), article 42. [DOI]
   
   
5. Hertzum, M. (2023). Information Seeking by Experimentation: Trying Something Out to Discover What Happens. Journal of the Association for Information Science and Technology, 74(4), 383-387. [DOI]
   
   
6. Hertzum, M., Clemmensen, T., Campos, P.F., Barricelli, B.R., Hansen, C.E.D., Herbæk, L.K., Abdelnour-Nocera, J., Lopes, A.G., and Saadati, P. (2023). A SWOT Analysis of Pilot Implementation. ACM Interactions, 30(1), 36-41. [DOI]
   
   
7. Hertzum, M. (2022). Associations among Workload Dimensions, Performance, and Situational Characteristics: A Meta-Analytic Review of the Task Load Index. Behaviour & Information Technology, 41(16), 3506-3518. [DOI]
   
   
8. Hertzum, M. (2022). Citizens’ Information Behavior in Relation to Electronic-Government Services: A Systematic Review. Journal of Documentation, 78(6), 1437-1456. [DOI]
   
   
9. Hertzum, M., Ellingsen, G., and Cajander, Å. (2022). Implementing Large-Scale Electronic Health Records: Experiences from Implementations of Epic in Denmark and Finland. International Journal of Medical Informatics, 167, article 104868. [DOI]
   
   
10. Hertzum, M. (2022). How Do Journalists Seek Information from Sources? A Systematic Review. Information Processing & Management, 59(6), article 103087. [DOI]
    
    
11. Ellingsen, G., Hertzum, M., and Melby, L. (2022). The Tension between National and Local Concerns in Preparing for Large-Scale Generic Systems in Healthcare. Computer Supported Cooperative Work, 31(3), 411-441. [DOI]
    
    
12. Simonsen, J., and Hertzum, M. (2022). Effects-Driven IT Improvement: Pursuing Local Post-Implementation Opportunities. Scandinavian Journal of Information Systems, 34(1), article 2. [URL]
    
    
13. Einarsson, Á.M., and Hertzum, M. (2021). How Do Makers Obtain Information for their Makerspace Projects? Journal of the Association for Information Science and Technology, 72(12), 1528-1544. [DOI]
    
    
14. Hertzum, M. (2021). Reference Values and Subscale Patterns for the Task Load Index (TLX): A Meta-Analytic Review. Ergonomics, 64(7), 869-878. [DOI]
    
    
15. Hertzum, M., Ellingsen, G., and Melby, L. (2021). Drivers of Expectations: Why Are Norwegian General Practitioners Skeptical of a Prospective Electronic Health Record? Health Informatics Journal, 27(1), 1-11. [DOI]
    
    
16. Hertzum, M.(2021). Electronic Health Records in Danish Home Care and Nursing Homes: Inadequate Documentation of Care, Medication, and Consent. Applied Clinical Informatics, 12(1), 27-33. [DOI]
    
    
17. Einarsson, Á.M., and Hertzum, M. (2020). How Is Learning Scaffolded in Library Makerspaces? International Journal of Child-Computer Interaction, 20, article 100199. [DOI]
    
    
18. Mønsted, T., Hertzum, M., and Søndergaard, J. (2020). A Socio-Temporal Perspective on Pilot Implementation: Bootstrapping Preventive Care. Computer Supported Cooperative Work, 29(4), 419-449. [DOI]
    
    
19. Clemmensen, T., Hertzum, M., and Abdelnour-Nocera, J. (2020). Ordinary User Experiences at Work: A Study of Greenhouse Growers. ACM Transactions on Computer-Human Interaction, 27(3), article 16. [DOI]
    
    
20. Hertzum, M., and Björneborn, L. (2020). Computer Multitasking in the Classroom: Reduced Learning versus Modern Living. ACM Interactions, 27(2), 66-70. [DOI]
    
    
21. Simonsen, J., Karasti, H., and Hertzum, M. (2020). Infrastructuring and Participatory Design: Exploring Infrastructural Inversion as Analytic, Empirical, and Generative. Computer Supported Cooperative Work, 29(1-2), 115-151. [DOI]
    
    
22. Hertzum, M., and Hyldegård, J. (2019). Information Seeking Abroad: An Everyday-Life Study of International Students. Journal of Documentation, 75(6), 1298-1316. [DOI]
    
    
23. Hertzum, M., and Ellingsen, G. (2019). The Implementation of an Electronic Health Record: Comparing Preparations for Epic in Norway with Experiences from the UK and Denmark. International Journal of Medical Informatics, 129, 312-317. [DOI]
    
    
24. Hertzum, M., Manikas, M.I., and Torkilsheyggi, A. (2019). Grappling with the Future: The Messiness of Pilot Implementation in Information Systems Design. Health Informatics Journal, 25(2), 372-388. [DOI]
    
    
25. Haman, M., and Hertzum, M. (2019). Collaboration in a Distributed Research Program: Islands of Intensity in a Sea of Minimal Interaction. Journal of Documentation, 75(2), 334-348. [DOI]
    
    
26. Hertzum, M., and Simonsen, J. (2019). How Is Professionals’ Information Seeking Shaped by Workplace Procedures? A Study of Healthcare Clinicians. Information Processing & Management, 56(3), 624-636. [DOI]
    
    
27. Hertzum, M., and Simonsen, J. (2019). Configuring Information Systems and Work Practices for Each Other: What Competences Are Needed Locally? International Journal of Human-Computer Studies, 122, 242-255. [DOI]
    
    
28. Hertzum, M., and Hansen, P. (2019). Empirical Studies of Collaborative Information Seeking: A Review of Methodological Issues. Journal of Documentation, 75(1), 140-163. [DOI]
    
    
29. Hertzum, M. (2018). Three Contexts for Evaluating Organizational Usability. Journal of Usability Studies, 14(1), 35-47. [URL]
    
    
30. Torsvik, T., Lillebo, B., and Hertzum, M. (2018). How Do Experienced Physicians Access and Evaluate Laboratory Test Results for the Chronic Patient? A Qualitative Analysis. Applied Clinical Informatics, 9(2), 403-410. [DOI]
    
    
31. Hertzum, M., Singh, V.V., Clemmensen, T., Singh, D., Valtolina, S., Abdelnour-Nocera, J., and Qin, X. (2018). A Mobile App for Supporting Sustainable Fishing Practices in Alibaug. ACM Interactions, 25(3), 40-45. [DOI]
    
    
32. Simonsen, J., Hertzum, M., and Scheuer, J.D. (2018). Quality Development in Healthcare: Participation vs. Accreditation. Nordic Journal of Working Life Studies, 8(S3), 49-69. [DOI]
    
    
33. Alstad, K., and Hertzum, M. (2018). Information Seeking by Geoscientists: An Update on Bichteler and Ward (1989). Journal of Documentation, 74(2), 447-460. [DOI]
    
    
34. Hertzum, M. (2018). Commentary: Usability - A Sensitizing Concept. Human-Computer Interaction, 33(2), 178-181. [DOI]
    
    
35. Torkilsheyggi, A., and Hertzum, M. (2017). Incomplete by Design: A Study of a Design-in-Use Approach to Systems Implementation. Scandinavian Journal of Information Systems, 29(2), 35-60, article 2. [URL]
    
    
36. Hertzum, M., and Borlund, P. (2017). Music Questions in Social Q&A: An Analysis of Yahoo! Answers. Journal of Documentation, 73(5), 992-1009. [DOI]
    
    
37. Hertzum, M. (2017). Collaborative Information Seeking and Expertise Seeking: Different Discourses about Similar Issues. Journal of Documentation, 73(5), 858-876. [DOI]
    
    
38. Hornbæk, K., and Hertzum, M. (2017). Technology Acceptance and User Experience: A Review of the Experiential Component in HCI. ACM Transactions on Computer-Human Interaction, 24(5), article 33. [DOI]
    
    
39. Hertzum, M. (2017). Forecasting Hourly Patient Visits in the Emergency Department to Counteract Crowding. Ergonomics Open Journal, 10, 1-13. [DOI]
    
    
40. Berger, J.B., Hertzum, M., and Schreiber, T. (2016). Does Local Government Staff Perceive Digital Communication with Citizens as Improved Service? Government Information Quarterly, 33(2), 258-269. [DOI]
    
    
41. Hertzum, M., (2016). Usability Testing: Too Early? Too Much Talking? Too Many Problems? Journal of Usability Studies, 11(3), 83-88. [URL]
    
    
42. Hertzum, M., (2016). Patterns in Emergency-Department Arrivals and Length of Stay: Input for Visualizations of Crowding. Ergonomics Open Journal, 9, 1-14. [DOI]
    
    
43. Hertzum, M., (2016). A Usability Test Is Not an Interview. ACM Interactions, 23(2), 82-84. [DOI]
    
    
44. Hertzum, M., and Simonsen, J. (2016). Effects of Electronic Emergency-Department Whiteboards on Clinicians’ Time Distribution and Mental Workload. Health Informatics Journal, 22(1), 3-20. [DOI]
    
    
45. Hertzum, M., Borlund, P., and Kristoffersen, K.B. (2015). What Do Thinking-Aloud Participants Say? A Comparison of Moderated and Unmoderated Usability Sessions. International Journal of Human-Computer Interaction, 31(9), 557-570. [DOI]
    
    
46. Hertzum, M., and Simonsen, J. (2015). Visual Overview, Oral Detail: The Use of an Emergency-Department Whiteboard. International Journal of Human-Computer Studies, 82, 21-30. [DOI]
    
    
47. Hertzum, M., and Holmegaard, K.D. (2015). Thinking Aloud Influences Perceived Time. Human Factors, 57(1), 101-109. [DOI]
    
    
48. Hertzum, M. (2014). Expertise Seeking: A Review. Information Processing & Management, 50(5), 775-795. [DOI]
    
    
49. Hertzum, M., Molich, R., and Jacobsen, N.E. (2014). What You Get Is What You See: Revisiting the Evaluator Effect in Usability Tests. Behaviour & Information Technology, 33(2), 143-161. [DOI]
    
    
50. Rasmussen, R., and Hertzum, M. (2013). Visualizing the Application of Filters: A Comparison of Blocking, Blurring, and Colour-Coding Whiteboard Information. International Journal of Human-Computer Studies, 71(10), 946-957. [DOI]
    
    
51. Hertzum, M. (2013). Noise Levels in Two Emergency Departments Before and After the Introduction of Electronic Whiteboards. Ergonomics Open Journal, 6, 13-21. [DOI]
    
    
52. Hertzum M., and Hornbæk, K. (2013). The Effect of Target Precuing on Pointing with Mouse and Touchpad. International Journal of Human-Computer Interaction, 29(5), 338-350. [DOI]
    
    
53. Hertzum, M., and Holmegaard, K.D. (2013). Thinking Aloud in the Presence of Interruptions and Time Constraints. International Journal of Human-Computer Interaction, 29(5), 351-364. [DOI]
    
    
54. Hertzum, M., and Simonsen, J. (2013). Work-Practice Changes Associated with an Electronic Emergency Department Whiteboard. Health Informatics Journal, 19(1), 46-60. [DOI]
    
    
55. Hertzum, M., and Holmegaard, K.D. (2013). Perceived Time as a Measure of Mental Workload: Effects of Time Constraints and Task Success. International Journal of Human-Computer Interaction, 29(1), 26-39. [DOI]
    
    
56. Granlien, M.S., and Hertzum, M. (2012). Barriers to the Adoption and Use of an Electronic Medication Record. Electronic Journal of Information Systems Evaluation, 15(2), 216-227. [URL]
    
    
57. Simonsen, J., and Hertzum, M. (2012). Sustained Participatory Design: Extending the Iterative Approach. Design Issues, 28(3), 10-21. [DOI]
    
    
58. Hertzum, M., Bansler, J.P., Havn, E.C., and Simonsen, J. (2012). Pilot Implementation: Learning from Field Tests in IS Development. Communications of the Association for Information Systems, 30(1), 313-328. [DOI]
    
    
59. Hertzum, M., and Clemmensen, T. (2012). How Do Usability Professionals Construe Usability? International Journal of Human-Computer Studies, 70(1), 26-42. [DOI]
    
    
60. Hertzum, M., and Simonsen, J. (2011). Effects-Driven IT Development: Specifying, Realizing, and Assessing Usage Effects. Scandinavian Journal of Information Systems, 23(1), 3-28. [URL]
    
    
61. Hertzum, M. (2011). Electronic Emergency-Department Whiteboards: A Study of Clinicians’ Expectations and Experiences. International Journal of Medical Informatics, 80(9), 618-630. [DOI]
    
    
62. Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., and Yammiyavar, P. (2011). Personal Usability Constructs: How People Construe Usability across Nationalities and Stakeholder Groups. International Journal of Human-Computer Interaction, 27(8), 729-761. [DOI]
    
    
63. Hornbæk, K., and Hertzum, M. (2011). The Notion of Overview in Information Visualization. International Journal of Human-Computer Studies, 69(7&8), 509-525. [DOI]
    
    
64. Rasmussen, R., Christensen, A.S., Fjeldsted, T., and Hertzum, M. (2011). Selecting Users for Participation in IT Projects: Trading a Representative Sample for Advocates and Champions? Interacting with Computers, 23(2), 176-187. [DOI]
    
    
65. Bjørn, P., and Hertzum, M. (2011). Artefactual Multiplicity: A Study of Emergency-Department Whiteboards. Computer Supported Cooperative Work, 20(1&2), 93-121. [DOI]
    
    
66. Hertzum, M. (2010). Breakdowns in Collaborative Information seeking: A Study of the Medication Process. Information Processing & Management, 46(6), 646-655. [DOI]
    
    
67. Hertzum, M., and Hornbæk, K. (2010). How Age Affects Pointing with Mouse and Touchpad: A Comparison of Young, Adult, and Elderly Users. International Journal of Human-Computer Interaction, 26(7), 703-734. [DOI]
    
    
68. Hertzum, M. (2010). Images of Usability. International Journal of Human-Computer Interaction, 26(6), 567-600. [DOI]
    
    
69. Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., and Yammiyavar, P. (2009). Cultural Cognition in Usability Evaluation. Interacting with Computers, 21(3), 212-220. [DOI]
    
    
70. Hertzum, M., Hansen, K.D., and Andersen, H.H.K. (2009). Scrutinising Usability Evaluation: Does Thinking Aloud Affect Behaviour and Mental Workload? Behaviour & Information Technology, 28(2), 165-181. [DOI]
    
    
71. Alapetite, A., Andersen, H.B., and Hertzum, M. (2009). Acceptance of Speech Recognition by Physicians: A Survey of Expectations, Experiences, and Social Influence. International Journal of Human-Computer Studies, 67(1), 36-49. [DOI]
    
    
72. Hertzum, M., and Simonsen, J. (2008). Positive Effects of Electronic Patient Records on Three Clinical Activities. International Journal of Medical Informatics, 77(12), 809-817. The paper received a Best Paper award for the year 2008 from the International Medical Informatics Association (IMIA). [DOI]
    
    
73. Hertzum, M. (2008). Collaborative Information Seeking: The Combined Activity of Information Seeking and Collaborative Grounding. Information Processing & Management, 44(2), 957-962. [DOI]
    
    
74. Hornbæk, K., and Hertzum, M. (2007). Untangling the Usability of Fisheye Menus. ACM Transactions on Computer-Human Interaction, 14(2), 6:1-6:32. [DOI]
    
    
75. Hertzum, M., and Hornbæk, K. (2007). Input Techniques that Dynamically Change their Cursor Activation Area: A Comparison of Bubble and Cell Cursors. International Journal of Human-Computer Studies, 65(10), 831-855. [DOI]
    
    
76. Hertzum, M. (2006). Problem Prioritization in Usability Evaluation: From Severity Assessments Toward Impact on Design. International Journal of Human-Computer Interaction, 21(2), 125-146. [DOI]
    
    
77. Hertzum, M. (2006). Minimal-Feedback Hints for Remembering Passwords. ACM Interactions, 13(3), 38-40. [DOI]
    
    
78. Reid, J., Lalmas, M., Finesilver, K., and Hertzum, M. (2006). Best Entry Points for Structured Document Retrieval - Part I: Characteristics. Information Processing & Management, 42(1), 74-88. [DOI]
    
    
79. Reid, J., Lalmas, M., Finesilver, K., and Hertzum, M. (2006). Best Entry Points for Structured Document Retrieval - Part II: Types, Usage and Effectiveness. Information Processing & Management, 42(1), 89-105. [DOI]
    
    
80. Hertzum, M., and Hornbæk, K. (2005). TouchGrid: Touchpad Pointing by Recursively Mapping Taps to Smaller Display Regions. Behaviour & Information Technology, 24(5), 337-346. [DOI]
    
    
81. Bødker, K., Hertzum, M., and Pors, J.K. (2005). Muligheder og udfordringer i anvendelsen af et samarbejdssystem: brugen af BSCW i projektarbejdet på RUC. Tidsskrift for universiteternes efter- og videreuddannelse, 2(5). [DOI]
    
    
82. Hertzum, M., Jørgensen, N., and Nørgaard, M. (2004). Usable Security and E-Banking: Ease of Use vis-à-vis Security. Australasian Journal of Information Systems, 11(2), 52-65. [DOI]
    
    
83. Hertzum, M. (2004). Small-Scale Classification Schemes: A Field Study of Requirements Engineering. Computer Supported Cooperative Work, 13(1), 35-61. [DOI]
    
    
84. Hertzum, M. (2003). Requests for Information from a Film Archive: A Case Study of Multimedia Retrieval. Journal of Documentation, 59(2), 168-186. [DOI]
    
    
85. Hertzum, M. (2003). Making Use of Scenarios: A Field Study of Conceptual Design. International Journal of Human-Computer Studies, 58(2), 215-239. [DOI]
    
    
86. Hertzum, M., and Jacobsen, N.E. (2003). The Evaluator Effect: A Chilling Fact about Usability Evaluation Methods. International Journal of Human-Computer Interaction, 15(1), 183-204. [DOI]
    
    
87. Hertzum, M., Andersen, H.H.K., Andersen, V., and Hansen, C.B. (2002). Trust in Information Sources: Seeking Information from People, Documents, and Virtual Agents. Interacting with Computers, 14(5), 575-599. [DOI]
    
    
88. Hertzum, M. (2002). The Importance of Trust in Software Engineers' Assessment and Choice of Information Sources. Information and Organization, 12(1), 1-18. [DOI]
    
    
89. Hertzum, M. (2002). Produktudvikleres informationsadfærd og brug af informationskilder: Konsekvenser for søge- og informationssystemer. Biblioteksarbejde, 22(63), 21-30.
    
    
90. Hertzum, M., and Jacobsen, N.E. (2001). The Evaluator Effect: A Chilling Fact about Usability Evaluation Methods. International Journal of Human-Computer Interaction, 13(4), 421-443. [DOI] (Reprinted in 2003 to correct some typesetting errors [DOI])
    
    
91. Hertzum, M., and Pejtersen, A.M. (2000). The Information-Seeking Practices of Engineers: Searching for Documents as well as for People. Information Processing & Management, 36(5), 761-778. [DOI]
    
    
92. Hertzum, M. (1998). A Review of Museum Web Sites: In Search of User-Centred Design. Archives and Museum Informatics, 12(2), 127-138. [DOI]
    
    
93. Hertzum, M., and Frøkjær, E. (1996). Browsing and Querying in Online Documentation: A Study of User Interfaces and the Interaction Process. ACM Transactions on Computer-Human Interaction, 3(2), 136-161. [DOI]
    
    
94. Hertzum, M. (1996). Edb-støtte i dokumentationsarbejdet: Praksis, problemer og potentiale. Arkiv: Tidsskrift for arkivforvaltning og arkivteknik, 1, 19-28.
    
    
95. Hertzum, M. (1995). Computer Support for Document Management in the Danish Central Government. Information Infrastructure and Policy, 4(2), 107-129.
    
    
96. Hertzum, M., Søes, H., and Frøkjær, E. (1993). Information Retrieval Systems for Professionals: A Case Study of Computer Supported Legal Research. European Journal of Information Systems, 2(4), 296-303. [DOI]

Book chapters

1. Hertzum, M., and Bossen, C. (forthcoming). Participatory Design. In Stephanidis, C., and Salvendy, G. (eds.), Human-Computer Interaction: User Experience Methods and Tools. CRC Press, Boca Raton, FL.
   
   
2. Hertzum, M., and Nielsen, H.B. (2023). Gevinstrealisering. In Projektledelse i en foranderlig verden: Projektlederundersøgelsen 2023, pp. 58-63. Mannaz and Roskilde University, Denmark.
   
   
3. Hertzum, M. (2022). A Summary of the Workshop on Pilot Implementation for Testing Human-Work Interaction Designs. In C. Ardito, R. Lanzilotti, A. Malizia, M. Larusdottir, L.D. Spano, J. Campos, M. Hertzum, T. Mentler, J.A. Nocera, L. Piccolo, S. Sauer, and G. van der Veer (eds.), Sense, Feel, Design – INTERACT2021 IFIP TC13 Workshops. Revised Selected Papers. LNCS 13198, pp. 371-375. Springer, Cham. [DOI]
   
   
4. Hertzum, M. (2020). Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. In J.A. Nocera, A. Parmaxi, M. Winckler, F. Loizides, C. Ardito, G. Bhutkar, and P. Dannenmann (eds.), Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops. LNCS 11930, pp. 19-25. Springer Nature, Cham. [DOI]
   
   
5. Hertzum, M. (2018). Looking for “the Big Picture” on a Small Screen: A Note on Overview Support in Cooperative Work. In T. Clemmensen, V. Rajamanickam, P. Dannenmann, H. Petrie, and M. Winckler (eds.), Global Thoughts, Local Designs - Revised Selected Papers from INTERACT2017 IFIP TC 13 Workshops. LNCS 10774, pp. 133-139. Springer, Cham. [DOI]
   
   
6. Aanestad, M., Driveklepp, A.M., Sørli, H., and Hertzum, M. (2017). Participatory Continuing Design: “Living with” Videoconferencing in Rehabilitation. In Kanstrup, A.M., Bygholm, A., Bertelsen, P., and Nøhr, C. (eds.), Participatory Design and Health Information Technology, pp. 45-59. IOS Press, Amsterdam. [DOI]
   
   
7. Brandrup, M., Østergaard, K.L., Hertzum, M., Karasti, H., and Simonsen, J. (2017). Effects-Driven Participatory Design: Learning from Sampling Interruptions. In Kanstrup, A.M., Bygholm, A., Bertelsen, P., and Nøhr, C. (eds.), Participatory Design and Health Information Technology, pp.113-127. IOS Press, Amsterdam. [DOI]
   
   
8. Hertzum, M., and Reddy, M. (2015). Procedures and Collaborative Information Seeking: A Study of Emergency Departments. In P. Hansen, C. Shah, and C.-P. Klas (eds.), Collaborative Information Seeking: Best Practices, New Domains and New Thoughts, pp. 55-71. Springer, Berlin. [DOI]
   
   
9. Hyldegård, J., Hertzum, M., and Hansen, P. (2015). Studying Collaborative Information Seeking: Experiences with Three Methods. In P. Hansen, C. Shah, and C.-P. Klas (eds.), Collaborative Information Seeking: Best Practices, New Domains and New Thoughts, pp. 17-35. Springer, Berlin. [DOI]
   
   
10. Simonsen, J., Svabo, C., Strandvad, S.M., Samson, K., Hertzum, M., and Hansen, O.E. (2014). Situated Methods in Design. In J. Simonsen, C. Svabo, S.M. Strandvad, K. Samson, M. Hertzum, and O.E. Hansen (eds.), Situated Design Methods, pp. 1-21. MIT Press, Cambridge, MA. [Book URL]
    
    
11. Hertzum, M. (2014). Project Designs for Student Design Projects. In J. Simonsen, C. Svabo, S.M. Strandvad, K. Samson, M. Hertzum, and O.E. Hansen (eds.), Situated Design Methods, pp. 25-41. MIT Press, Cambridge, MA.
    
    
12. Barlach, A., Hertzum, M., and Simonsen, J. (2013). Pilot Implementation Driven by Effects Specifications and Formative Usability Evaluation. In M.A. Garcia-Ruiz (ed.), Cases on Usability Engineering: Design and Development of Digital Products, pp. 221-254. IGI Global, Hershey, PA. [DOI]
    
    
13. Nawaz, A., Clemmensen, T., and Hertzum, M. (2011). Information Classification on University Websites: A Two-Country Card Sort Study. In J. Molka-Danielsen and K.K. Kimppa (eds.), Selected Papers of the Information Systems Research Seminar in Scandinavia 2011, pp. 109-122. Tapir Academic Press, Trondheim, NO.
    
    
14. Hertzum, M., and Jørgensen, C. (2011). Introduction. In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 11-22. Tapir Academic Press, Trondheim, NO.
    
    
15. Hertzum, M., and Pries-Heje, J. (2011). Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 77-97. Tapir Academic Press, Trondheim, NO.
    
    
16. Simonsen, J., Hertzum, M., and Barlach, A. (2011). Experiences with Effects Specifications. In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 145-163. Tapir Academic Press, Trondheim, NO.
    
    
17. Hertzum, M., and Simonsen, J. (2011). Effects-Driven IT Development: Status 2004-2011. In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 165-192. Tapir Academic Press, Trondheim, NO.
    
    
18. Rasmussen, R., Fleron, B., Hertzum, M., and Simonsen, J. (2010). Balancing Tradition and Transcendence in the Implementation of Emergency-Department Electronic Whiteboards. In J. Molka-Danielsen, H.W. Nicolaisen, and J.S. Persson (eds.), Selected Papers of the Information Systems Research Seminar in Scandinavia 2010, pp. 73-87. Tapir Academic Press, Trondheim, NO.
    
    
19. Simonsen, J., and Hertzum, M. (2010). Iterative Participatory Design. In J. Simonsen, J.O. Bærenholdt, M. Büscher, and J.D. Scheuer (eds.), Design Research: Synergies from Interdisciplinary Perspectives, pp. 16-32. Routledge, London, UK.
    
    
20. Sassene, M.J., and Hertzum, M. (2009). Incompatible Images: Asthmatics' Non-Use of an E-Health System for Asthma Self-Management. In E.V. Wilson (ed.), Patient-Centered E-Health, pp. 186-200. IGI Publishing, Hershey, PA. [DOI]
    
    
21. Simonsen, J., and Hertzum, M. (2009). Effektdrevet it-udvikling: Status og erfaringer 2004-2009. In A. Bygholm, K.N. Andersen, and C.Nøhr (eds.), Sundhedssektorens digitalisering: Ledelse og effektvurdering, pp. 17-41. Aalborg Universitetsforlag, Aalborg, DK.
    
    
22. Hertzum, M., and Bødker, K. (2006). Internet-baseret kommunikation. In K. Pedersen, B.R. Olesen, and R. Langer (eds.), Offentlig kommunikation i spagat, pp. 53-69. Handelshøjskolens Forlag, Copenhagen, DK.

Conference papers in proceedings

1. Ellingsen, G., Hertzum, M., Severinsen, G.-H., and Wynn, R. (2024). Medication Reconciliation as Repair Work. In MEDINFO2023 Proceedings (Sydney, AU, July 8-12, 2023). Studies in Health Technology and Informatics, Vol. 310, pp. 104-108. IOS Press, Amsterdam. [DOI]
   
   
2. Hertzum, M., and Ellingsen, G. (2023). Infrastructural Complexity: A Mapping of Medication Management in Norway. In InfraHealth2023: Proceedings of the Ninth International Conference on Infrastructures in Healthcare (Siegen, DE, September 11-12), pp. 1-10. European Society for Socially Embedded Technologies (EUSSET). [DOI]
   
   
3. Bouzekri, E., Barricelli, B.R., Clemmensen, T., Hertzum, M., and Masoodian, M. (2023). Sustainable Human-Work Interaction Designs [workshop description]. In Proceedings of the INTERACT2023 Conference on Human-Computer Interaction (York, UK, August 28 - September 1), LNCS 14145, pp. 674-679. Springer, Cham. [DOI]
   
   
4. Ellingsen, G., Hertzum, M., Anthun, K.S., and Melby, L. (2023). Configuring Secretarial Workflows in the Epic EHR Suite. In Proceedings of the CSHI2023 Conference on Context Sensitive Health Informatics (Sydney, AU, July 5-6). Studies in Health Technology and Informatics, Vol. 304, pp. 47-51. IOS Press, Amsterdam. [DOI]
   
   
5. Hertzum, M., Randell, R., Ellingsen, G., and Grisot, M. (2023). Implementing Electronic Health Records – Cases, Concepts, Questions [workshop description]. In ECSCW2023: Proceedings of the 21st European Conference on Computer Supported Cooperative Work (Trondheim, NO, June 5-9), pp. 1-8. European Society for Socially Embedded Technologies (EUSSET). [DOI]
   
   
6. Hertzum, M., and Yasuoka, M. (2023). Me-to-We Design: A Blueprint for Enriching Welfare Technologies. In MIE2023: Proceedings of 33rd Medical Informatics Europe Conference (Gothenburg, SE, May 22-25). Studies in Health Technology and Informatics, Vol. 302, pp. 621-625. IOS Press, Amsterdam. [DOI]
   
   
7. Zuccala, A.A., Jensen, M.S., Waern, E.K., and Hertzum, M. (2022). Can We Measure Social Capital in Academia? In STI2022: Proceedings of the 26th International Conference on Science and Technology Indicators (Granada, Spain, September 7-9).
   
   
8. Ellingsen, G., Hertzum, M., Christensen, B., and Wynn, R. (2022). Large-Scale EHR Suites and Path-Dependence. In ICIMTH2022: Proceedings of the 20th International Conference on Informatics, Management and Technology in Healthcare (Athens, GR, July 1-3). Studies in Health Technology and Informatics, Vol. 295, pp. 372-375. IOS Press, Amsterdam. [DOI]
   
   
9. Ellingsen, G., Hertzum, M., Christensen, B., and Wynn, R. (2022). National Integration Components Challenge the Epic Implementation in Central Norway. In MIE2022: Proceedings of 32nd Medical Informatics Europe Conference (Nice, FR, May 27-30). Studies in Health Technology and Informatics, Vol. 294, pp. 500-504. IOS Press, Amsterdam. [DOI]
   
   
10. Ellingsen, G., Christensen, B., and Hertzum, M. (2021). Persuasion Tactics in the Implementation of Large-Scale EHR Suites in Public Healthcare. In Proceedings of the CSHI2021 Conference on Context Sensitive Health Informatics (online, November 15-16), Studies in Health Technology and Informatics, Vol. 286, pp. 33-37. IOS Press, Amsterdam. [DOI]
    
    
11. Hertzum, M. (2021). How Demanding Is Healthcare Work? A Meta-Analytic Review of TLX Scores. In Proceedings of the CSHI2021 Conference on Context Sensitive Health Informatics (online, November 15-16), Studies in Health Technology and Informatics, Vol. 286, pp. 55-59. IOS Press, Amsterdam. [DOI]
    
    
12. Ellingsen, G., Christensen, B., and Hertzum, M. (2021). Suppliers of Existing Systems in Municipal Healthcare Facing the Arrival of Large-Scale EHR Suites. In InfraHealth2021: Proceedings of 8th International Conference on Infrastructures in Healthcare (Kristiansand, NO, September 23-24). EUSSET Reports, Vol. 5, No. 4, 10 pp. [DOI]
    
    
13. Einarsson, Á.M., and Hertzum, M. (2021). Me-to-We Design: How Can a Makerspace Nurture the Building of a Collaborative Community? In Proceedings of the INTERACT2021 Conference on Human-Computer Interaction (Bari, IT, Aug 30 - Sep 3), LNCS 12932, pp. 702-711. Springer, Cham. [DOI]
    
    
14. Hertzum, M., Clemmensen, T., Barricelli, B.R., Campos, P.F., Gonçalves, F., Nocera, J.A., Bhutkar, G., and Lopes, A.G. (2021). Pilot Implementation: Testing Human-Work Interaction Designs [workshop description]. In Proceedings of the INTERACT2021 Conference on Human-Computer Interaction (Bari, IT, Aug 30 - Sep 3), LNCS 12936, pp. 570-574. Springer, Cham. [DOI]
    
    
15. Lin, Y.-T., and Hertzum, M. (2020). How Do Designers Make User-Experience Design Decisions? In Proceedings of HCI International 2020 (Copenhagen, DK, July 19-24), LNCS 12200, pp. 188-198. Springer Nature, Switzerland. [DOI]
    
    
16. Ellingsen, G., and Hertzum, M. (2020). User Requirements Meet Large-Scale EHR Suites: Norwegian Preparations for Epic. In MIE2020: Proceedings of 30th Medical Informatics Europe Conference (Geneva, CH, April 28 – May 1), Studies in Health Technology and Informatics Vol. 270, pp. 703-707. IOS Press, Amsterdam. [DOI]
    
    
17. Hertzum, M., and Simonsen, J. (2020). How Come Nothing Changed? Reflections on the Fasting-Time Project. In MIE2020: Proceedings of 30th Medical Informatics Europe Conference (Geneva, CH, April 28 – May 1), Studies in Health Technology and Informatics, Vol. 270, pp. 971-975. IOS Press, Amsterdam. [DOI]
    
    
18. Hertzum, M., and Torkilsheyggi, A. (2019). How Do Users Perceive a Design-in-Use Approach to Implementation? A Healthcare Case. In Proceedings of the INTERACT2019 Conference on Human-Computer Interaction (Paphos, Cyprus, September 2-6), LNCS 11748, pp. 410-430. Springer Nature, Switzerland. [DOI]
    
    
19. Østergaard, K.L., Simonsen, J., and Hertzum, M. (2019). The Handover from Intensive Care Unit to General Ward: Baseline Performance and Participatory Design of an Electronic Follow-Up Plan. In L. Ohno-Machado and B. Séroussi (eds.), MEDINFO2019: Proceedings of the 17th World Congress on Medical and Health Informatics (Lyon, FR, August 26-30), Studies in Health Technology and Informatics, Vol. 264, pp. 1303-1307. IOS Press, Amsterdam. [DOI]
    
    
20. Lin, Y.-T., and Hertzum, M. (2019). Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs. In Proceedings of HCI International 2019 (Orlando, FL, July 26-31), CCIS Vol. 1032, pp. 41-48. Springer Nature, Switzerland. [DOI]
    
    
21. Hyldegård, J., and Hertzum, M. (2019). Mastering Life Abroad as an International Student – Seeking, Learning, Growing. In T. Mercun and P. Vilar (eds.), Conceptions of Library and Information Science (COLIS): Book of Abstracts (Ljubljana, SI, June 16-19), pp. 77-80. University of Ljubljana, Ljubljana, SI. [Book DOI]
    
    
22. Ellingsen, G., and Hertzum, M. (2019). User Participation in the Implementation of Large-Scale Suite Systems in Healthcare. In InfraHealth2019: Proceedings of 7th International Conference on Infrastructures in Healthcare (Vienna, AT, May 30-31). EUSSET Reports, Vol. 3, No. 4, 9 pp. [DOI]
    
    
23. Einarsson, Á.M., and Hertzum, M. (2019). Scaffolding of Learning in Library Makerspaces. In Proceedings of the FabLearn Europe 2019 Conference (Oulu, FI, May 28-29), Paper 7. ACM Press, New York. [DOI]
    
    
24. Abdelnour-Nocera, J., Clemmensen, T., Hertzum, M., Singh, D., and Singh, V.V. (2019). Socio-Technical HCI for Ethical Value Exchange: Lessons from India. In P. Nielsen and H. Kimaro (eds.), ICT4D 2019: Proceedings of the 15th International Conference on Social Implications of Computers in Developing Countries (Dar es Salaam, TZ, May 1-3), IFIP Advances in Information and Communication Technology, Vol. 552, pp. 229-240. Springer, Cham. [DOI]
    
    
25. Hertzum, M., and Kristoffersen, K.B. (2018). What Do Usability Test Moderators Say? 'Mm hm', 'Uh-huh', and Beyond. In NordiCHI2018: Proceedings of the 10th Nordic Conference on Human-Computer Interaction (Oslo, NO, Sep 29 - Oct 3), pp. 364-375. ACM Press, New York. [DOI]
    
    
26. Hertzum, M. (2017). The Cost of Improved Overview: An Analysis of the Use of Electronic Whiteboards in Emergency Departments. In Proceedings of the INTERACT2017 Conference on Human-Computer Interaction (Mumbai, IN, September 25-29), LNCS 10514, pp. 402-410. Springer, Cham. [DOI]
    
    
27. Hertzum, M. (2017). Successful System, Incomplete Data: Caveats in Reusing Activity Data from Emergency-Department Whiteboards. In MEDINFO2017 Proceedings (Hangzhou, CN, August 21-25), Studies in Health Technology and Informatics, Vol. 245, pp. 1033-1037. IOS Press, Amsterdam. [DOI
    
    
28. Mønsted, T., Hertzum, M., and Søndergaard, J. (2017). Maneuvering a Pilot Implementation to Align Agendas Across Sectors. In InfraHealth2017: Proceedings of the Sixth International Workshop on Infrastructures for Healthcare (Aarhus, DK, June 22-23). EUSSET Reports, Vol. 1, No. 1, 6 pp. [DOI]
    
    
29. Hertzum, M., Lund, H., and Troelsgård, R. (2016). Retrieving Radio News Broadcasts in Danish: Accuracy and Categorization of Unrecognized Words. In OZCHI2016: Proceedings of the 28th Australian Conference on Computer-Human Interaction (Launceston, AU, November 29 - December 2), pp. 160-164. ACM Press, New York. [DOI]
    
    
30. Simonsen, J., Scheuer, J.D., and Hertzum, M. (2015). Accreditation and Participatory Design in the Healthcare Sector. In Öörni, A., Iivari, N., Kuutti, K., Oinas-Kukkonen, H., and Rajanen, M. (eds.), IRIS38: Proceedings of the 38th Information Systems Research Seminar in Scandinavia (Oulu, FI, August 9-12), 11 pp. University of Oulu, Oulu, FI.
    
    
31. Simonsen, J., Hertzum, M., and Karasti, H. (2015). Supporting Clinicians in Infrastructuring. In InfraHealth2015: Proceedings of the Fifth International Workshop on Infrastructures for Healthcare (Trento, IT, June 18-19), 4 pp. University of Trento, Trento, IT.
    
    
32. Torkilsheyggi, A., and Hertzum, M. (2015). Visible But Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboards. In Proceedings of the CSCW2015 Conference on Computer Supported Cooperative Work and Social Computing (Vancouver, BC, March 14-18), pp. 798-807. ACM Press, New York. [DOI]
    
    
33. Simonsen, J., Hertzum, M., Nielsen, J.L., and Riis, S. (2014). Toward a Theory for the Design of Human Technologies. In OZCHI2014: Proceedings of the 26th Australian Computer-Human Interaction Conference (Sydney, AU, December 2-5), pp. 444-447. ACM Press, New York. [DOI]
    
    
34. Torkilsheyggi, A., and Hertzum, M. (2014). User Participation in Pilot Implementation: Porters and Nurses Coordinating Patient Transports. In OZCHI2014: Proceedings of the 26th Australian Computer-Human Interaction Conference (Sydney, AU, December 2-5), pp. 290-299. ACM Press, New York. The paper received the Steve Howard Award. [DOI]
    
    
35. Berger, J.B., and Hertzum, M. (2014). Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. In ECIS2014: Proceedings of the 22nd European Conference on Information Systems (Tel Aviv, June 9-11), 14 pp. AIS, Atlanta, GA. [URL]
    
    
36. Clemmensen, T., Hertzum, M., Yang, J., and Chen, Y. (2013). Do Usability Professionals Think about Usability in the Same Way as Users and Developers Do? In P. Kotzé, G. Marsden, G. Lindgaard, J. Wesson, and M. Winckler (eds.), Proceedings of the INTERACT2013 Conference on Human-Computer Interaction (Cape Town, South Africa, September 2-6), LNCS 8118, pp. 461-478. Springer, Berlin. [DOI]
    
    
37. Torkilsheyggi, A., Hertzum, M., and From, G. (2013). Whiteboard Icons to Support the Blood-Test Process in an Emergency Department: An Observational Study of Temporal Patterns. In C.U. Lehrmann, E. Ammenwerth, and C. Nøhr (eds.), MEDINFO2013: Proceedings of the 14th World Congress on Medical and Health Informatics (Copenhagen, DK, August 20-23), Studies in Health Technology and Informatics, Vol. 192, pp. 303-307. IOS Press, Amsterdam. [DOI]
    
    
38. Torkilsheyggi, A., and Hertzum, M. (2013). Acknowledging the Results of Blood Tests: A Study of Heterogeneity at Work. In InfraHealth2013: Proceedings of the Fourth International Workshop on Infrastructures for Healthcare (Tromsø, NO, June 13-14), 4 pp. University of Tromsø, Tromsø, NO.
    
    
39. Rasmussen, R., and Hertzum, M. (2012). Details that Matter: A Study of the Reading Distance and Revision Time of Electronic over Dry-Erase Whiteboards. In APCHI2012: Proceedings of the 10th Asia Pacific Conference on Computer-Human Interaction (Matsue, JP, August 28-31), Vol. 2, pp. 663-664. ACM Press, New York.
    
    
40. Hertzum, M. (2012). The Distributed Use of Electronic Emergency-Department Whiteboards. In J. Mantas, S.K. Andersen, M.C. Mazzoleni, B. Blobel, S. Quaglini, and A. Moen (eds.), MIE2012: Proceedings of 25th Medical Informatics Europe Conference (Pisa, IT, August 26-29), Studies in Health Technology and Informatics, Vol. 180, pp. 683-687. IOS Press, Amsterdam. [DOI]
    
    
41. Simonsen, J., and Hertzum, M. (2012). Real-Use Evaluation of Effects: Emergency Departments Aiming for ‘Warm Hands’. In K. Halskov, O.S. Iversen, M. Büscher, J. Simonsen, and K. Bødker (eds.), PDC2012: Proceedings of the Twelfth Conference on Participatory Design (Roskilde, DK, August 12-16), Vol. 2, pp. 69-72. ACM Press, New York. [DOI]
    
    
42. Fleron, B., Rasmussen, R., Hertzum, M., and Simonsen, J. (2012). User Participation in Implementation. In K. Halskov, O.S. Iversen, M. Büscher, J. Simonsen, and K. Bødker (eds.), PDC2012: Proceedings of the Twelfth Conference on Participatory Design (Roskilde, DK, August 12-16), Vol. 2, pp. 61-64. ACM Press, New York. [DOI]
    
    
43. Nawaz, A., Clemmensen, T., and Hertzum, M. (2011). Information Classification on University Websites: A Cross-Country Card Sort Study. In T. Leino (ed.), Proceedings of the 34th IRIS Information Systems Research Seminar in Scandinavia (Turku, FI, August 16-19), pp. 528-542. TUCS Lecture Notes No. 15. University of Turku, Turku, FI.
    
    
44. Pedersen, M.I., Hansen, M., and Hertzum, M. (2011). Balancing Machine Work, Comfort Work, and Sentimental Work: A Field Study of Patient Care in the Ambulance. In R.W. Fensli and J.G. Dale (eds.), SHI2011: Proceedings of the 9th Scandinavian Conference on Health Informatics (Oslo, NO, August 30), pp. 36-40.
    
    
45. Lundell, A.L., and Hertzum, M. (2011). How Are Distributed Groups Affected by an Imposed Structuring of their Decision-Making Process? In Proceedings of the IndiaHCI2011 Conference on Human-Computer Interaction (Bangalore, IN, April 7-10), pp. 40-46. ACM Press, New York. [DOI]
    
    
46. Hertzum, M., and Simonsen, J. (2010). Effects-Driven IT Development: An Instrument for Supporting Sustained Participatory Design. In K. Bødker, T. Bratteteig, D. Loi, and T. Robertson (eds.), PDC2010: Proceedings of the Eleventh Conference on Participatory Design (Sydney, AU, November 29 - December 3), pp. 61-70. ACM Press, New York. [DOI]
    
    
47. Hertzum, M., and Simonsen, J. (2010). Clinical Overview and Emergency-Department Whiteboards: A Survey of Expectations toward Electronic Whiteboards. In A. Bygholm, P. Elberg, and O. Hejlesen (eds.), SHI2010: Proceedings of the 8th Scandinavian Conference on Health Informatics (Copenhagen, DK, August 23-24), pp. 14-18. Tapir Academic Press, Trondheim, NO.
    
    
48. Rasmussen, R., Fleron, B., Hertzum, M., and Simonsen, J. (2010). Implementation of Electronic Whiteboards at Two Emergency Departments. In H.W. Nicolaisen, J. Persson, L. Heeger, G. Tjørnehøj, K. Kautz, and P.A. Nielsen (eds.), Proceedings of the 33rd IRIS Information Systems Research Seminar in Scandinavia (Rebild, DK, August 20-24). 12 pp.
    
    
49. Jiang, Y., Sun, X., Li, H., Yammiyavar, P., Kumar, J., Hertzum, M., Hornbæk, K., Shi, Q., and Clemmensen, T. (2009). A Cross-Cultural Study of How Usability Professionals Experience the Usability of Everyday Systems. In X. Sun and Y. Ge (eds.), IEA2009: Proceedings of the 17th World Congress on Ergonomics (Beijing, CN, August 9-14), Vol. 1, paper 1OP1040. IEA International Ergonomics Association, Beijing, CN.
    
    
50. Simonsen, J., Bansler, J., Barlach, A., Granlien, M.F., Havn, E., and Hertzum, M. (2009). The Benefits and Challenges of Using Pilot Implementations for Developing Healthcare IT Systems. In J. Bansler and F. Kensing (eds.), InfraHealth2009: Abstracts of the Second International Workshop on Infrastructures for Health Care (Copenhagen, DK, June 18-19), p. 38. University of Copenhagen, Copenhagen, DK.
    
    
51. Hertzum, M., and Pries-Heje, J. (2009). Coping with Cultural and Maturity Inequality in Offshore Outsourcing: Is Minimizing Interaction the Solution? In S. Newell, E. Whitley, N. Pouloudi, J. Wareham, and L. Mathiassen (eds.), ECIS2009: Proceedings of the 17th European Conference on Information Systems (Verona, IT, June 8-10), paper 26. AIS, Atlanta, GA. [URL]
    
    
52. Granlien, M.S., and Hertzum, M. (2009). Implementing New Ways of Working: Interventions and their Effect on the Use of an Electronic Medication Record. In Proceedings the GROUP2009 Conference on Supporting Group Work (Sanibel, FL, May 10-13), pp. 321-330. ACM Press, New York. [DOI]
    
    
53. Frandsen-Thorlacius, O., Hornbæk, K., Hertzum, M., and Clemmensen, T. (2009). Non-Universal Usability? A Survey of How Usability Is Understood by Chinese and Danish Users. In Proceedings of the CHI2009 Conference on Human Factors in Computing Systems (Boston, MA, April 5-9), pp. 41-50. ACM Press, New York. The paper received an Honorable Mention award. [DOI]
    
    
54. Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., and Yammiyavar, P. (2008). Cultural Cognition in the Thinking-Aloud Method for Usability Evaluation. In ICIS2008: Proceedings of the International Conference on Information Systems (Paris, FR, December 14-17), paper 189. AIS, Atlanta, GA. [URL]
    
    
55. Simonsen, J., and Hertzum, M. (2008). Participative Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach. In J. Simonsen, T. Robertson, and D. Hakken (eds.), PDC2008: Proceedings of the Tenth Anniversary Conference on Participatory Design (Bloomington, IN, October 1-4), pp. 1-10. ACM Press, New York.
    
    
56. Granlien, M.F., Hertzum, M., and Gudmundsen, J. (2008). The Gap between Actual and Mandated Use of an Electronic Medication Record Three Years after Deployment. In S.K. Andersen, G.O. Klein, S. Schulz, J. Arts, and M.C. Mazzoleni (eds.), MIE2008: Proceedings of the 21st Medical Informatics Europe Conference (Gothenburg, SE, May 26-28), Studies in Health Technology and Informatics, Vol. 136, pp. 419-424, IOS Press, Amsterdam.
    
    
57. Hertzum, M. (2008). On the Process of Software Design: Sources of Complexity and Reasons for Muddling Through. In J. Gulliksen, M.B. Harning, P. Palanque, G.C. van der Veer, and J. Wesson (eds.), Proceedings of the IFIP EIS2007 Conference on Engineering Interactive Systems (Salamanca, Spain, March 22-24), LNCS 4940, pp 483-500. Springer, Berlin. [DOI]
    
    
58. Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., and Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. In N. Aykin (ed.), Proceedings of the HCI International 2007 (Beijing, CN, July 22-27), LNCS 4559, pp. 317-326. Springer, Berlin. [DOI]
    
    
59. Simonsen, J., and Hertzum, M. (2006). A Regional PD Strategy for EPR Systems: Evidence-Based IT Development. In G. Jacucci, F. Kensing, I. Wagner, and J. Blomberg (Eds.), PDC2006: Proceedings of the Ninth Biennial Conference on Participatory Design (Trento, IT, August 1-5), Vol II, pp 125-128. Computer Professionals for Social Responsibility, Palo Alto, CA.
    
    
60. Bjørn, P., and Hertzum, M. (2006). Project-Based Collaborative Learning: Negotiating Leadership and Commitment in Virtual Teams. In CHISA2006: Proceedings of the 5th Conference on Human Computer Interaction in Southern Africa (Cape Town, South Africa, January 25-27), pp. 6-15. ACM Press, New York.
    
    
61. Nilsson, M., and Hertzum, M. (2005). Negotiated Rhythms of Mobile Work: Time, Place, and Work Schedules. In K. Schmidt, M. Pendergast, M. Ackerman, and G. Mark (eds.), Proceedings of the GROUP2005 Conference on Supporting Group Work (Sanibel, FL, November 6-9), pp. 148-157. ACM Press, New York. [DOI]
    
    
62. Bjørn, P., and Hertzum, M. (2005). Proactive Behaviour May Lead to Failure in Virtual Project-Based Collaborative Learning. In K. Schmidt, M. Pendergast, M. Ackerman, and G. Mark (eds.), Proceedings of the GROUP2005 Conference on Supporting Group Work (Sanibel, FL, November 6-9), pp. 326-327. ACM Press, New York. [DOI]
    
    
63. Simonsen, J., and Hertzum, M. (2005). Evidence-Based IT Development: Toward a New Contract Model for EPR Projects. In O. Hejlesen and C. Nøhr (eds.), SHI2005: Proceedings of the Third Scandinavian Conference on Health Informatics (Aalborg, DK, August 25-26), pp. 66-70. Aalborg University, Aalborg, DK.
    
    
64. Skovvang, M., Elbæk, M.K., and Hertzum, M. (2005). Personometrics: Mapping and Visualizing Communication Patterns in R&D Projects. In F. Crestani and I. Ruthven (eds.), COLIS5: Proceedings of the Fifth International Conference on Conceptions of Library and Information Sciences (Glasgow, UK, June 5-8), pp 141-154. LNCS 3507, Springer, Berlin, DE. [DOI]
    
    
65. Hertzum, M., Juul, N.C., Jørgensen, N., and Nørgaard, M. (2004). Usable Security and E-Banking: Ease of Use vis-à-vis Security. In Proceedings of the OZCHI2004 Conference on Human-Computer Interaction (Wollongong, AU, November 21-24). University of Wollongong, Wollongong, AU.
    
    
66. Hertzum, M., and Simonsen, J. (2004). Evidence-Based Development: A Viable approach? In NordiCHI2004: Proceedings of the Third Nordic Conference on Human-Computer Interaction (Tampere, FI, October 23-27), pp 385-388. ACM Press, New York. [DOI]
    
    
67. Danholt, P., Bødker, K., Hertzum, M., and Simonsen, J. (2004). Healthcare IT and Patient Empowerment: The Case of Diabetes Treatment. In A. Bond, A. Clement, F. de Cindio, D. Schuler, and P. van den Basselaar (eds.), PDC2004: Proceedings of the Eighth Biennial Conference on Participatory Design (Toronto, ON, July 27-31), Vol II, pp. 80-83. Computer Professionals for Social Responsibility, Palo Alto, CA.
    
    
68. Hertzum, M. (2002). Organisational Implementation: A Complex but Under-Recognised Aspect of Information-System Design. In O.W. Bertelsen, S. Bødker, and K. Kuutti (eds.), NordiCHI2002: Proceedings of the Second Nordic Conference on Human-Computer Interaction (Aarhus, DK, October 19-23), pp. 201-204. ACM Press, New York. [DOI]
    
    
69. Pejtersen, A.M., Hertzum, M., Andersen, P.B., and Bødker, S. (2002). Bridging the Gap between Field Studies and Design (workshop description). In NordiCHI2002: Conference Supplement of the Second Nordic Conference on Human-Computer Interaction (Aarhus, DK, October 19-23), pp. 9-10. University of Aarhus, Aarhus, DK.
    
    
70. Hertzum, M., Pejtersen, A.M., Cleal, B., and Albrechtsen, H. (2002). An Analysis of Collaboration in Three Film Archives: A Case for Collaboratories. In H. Bruce, R. Fidel, P. Ingwersen, and P. Vakkari (eds.), COLIS4: Proceedings of the Fourth International Conference on Conceptions of Library and Information Science (Seattle, WA, July 21-25), pp. 69-83. Libraries Unlimited, Greenwood Village, CO.
    
    
71. Hertzum, M., Jacobsen, N.E., and Molich, R. (2002). Usability Inspections by Groups of Specialists: Perceived Agreement in Spite of Disparate Observations. In Extended Abstracts of the CHI2002 Conference on Human Factors in Computing Systems (Minneapolis, MN, April 20-25), pp 662-663. ACM Press, New York. [DOI]
    
    
72. Hertzum, M., Lalmas, M., and Frøkjær, E. (2001). How Are Searching and Reading Intertwined during Retrieval from Hierarchically Structured Documents? In M. Hirose (ed.), Proceedings of the INTERACT2001 Conference on Human-Computer Interaction (Tokyo, JP, July 9-13), pp. 537-544. IOS Press, Amsterdam.
    
    
73. Hertzum, M. (2000). Component-Based Design May Degrade System Usability: Consequences of Software Reuse. In C. Paris, N. Ozkan, S. Howard, and S. Lu (eds.), Proceedings of the OZCHI2000 Australian Computer-Human Interaction Conference (Sydney, AU, December 4-8), pp. 88-94. CSIRO, North Ryde, AU.
    
    
74. Hertzum, M. (2000). People as Carriers of Experience and Sources of Commitment: Information Seeking in a Software Design Project. New Review of Information Behaviour Research, 1, 135-149. [A selection of papers from the ISIC2000 Conference on Information Seeking in Context (Gothenburg, SE, August 16-18, 2000).]
    
    
75. Robotham, T., and Hertzum, M. (2000). Multi-Board Concept - A Scenario Based Approach for Supporting Product Quality and Life Cycle Oriented Design. In I. Horváth, A.J. Medland, and J.S.M. Vergeest (eds.), TMCE2000: Third International Symposium on Tools and Methods of Competitive Engineering (Delft, NL, April 18-21), pp. 763-774. Delft University Press, Delft, NL.
    
    
76. Frøkjær, E., Hertzum, M., and Hornbæk, K. (2000). Measuring Usability: Are Effectiveness, Efficiency, and Satisfaction Really Correlated? In Proceedings of the CHI2000 Conference on Human Factors in Computing Systems (The Hague, NL, April 1-6), pp. 345-352. ACM Press, New York. [DOI]
    
    
77. Hertzum, M. (1999). User Testing in Industry: A Case Study of Laboratory, Workshop, and Field Tests. In A. Kobsa and C. Stephanidis (eds.), User Interfaces for All: Proceedings of the 5th ERCIM Workshop (Dagstuhl, DE, November 28 - December 1), pp. 59-72. GMD, Sankt Augustin, DE.
    
    
78. Hertzum, M. (1999). Six Roles of Documents in Professionals' Work. In S. Bødker, M. Kyng, and K. Schmidt (eds.), ECSCW1999: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work (Copenhagen, DK, September 12-16), pp. 41-60. Kluwer, Dordrecht, NL. [DOI]
    
    
79. Hertzum, M., and Jacobsen, N.E. (1999). The Evaluator Effect during First-Time Use of the Cognitive Walkthrough Technique. In H.-J. Bullinger and J. Ziegler (eds.), Proceedings of HCI International 1999 (Munich, DE, August 22-26), Vol. I, pp. 1063-1067. Erlbaum, London.
    
    
80. Jacobsen, N.E., Hertzum, M., and John, B.E. (1998). The Evaluator Effect in Usability Studies: Problem Detection and Severity Judgments. In HFES1998: Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting (Chicago, IL, October 5-9), pp. 1336-1340. HFES, Santa Monica, CA. [DOI]
    
    
81. Jacobsen, N.E., Hertzum, M., and John, B.E. (1998). The Evaluator Effect in Usability Tests. In CHI1998 Conference Summary (Los Angeles, CA, April 18-23), pp. 255-256. ACM Press, New York. [DOI]
    
    
82. Hertzum, M. (1994). A Comparison of Three Data Models for Text Storage and Retrieval Systems: The Relational Model Revisited. In M. Khosrowpour (ed.), IRMA1994: Proceedings of the 5th International Conference of the Information Resources Management Association (San Antonio, TX, May 22-25), pp. 448-455. Idea Group Publishing, Harrisburg, PA.
    
    
83. Hertzum, M. (1993). Information Retrieval in a Work Setting: A Case Study of the Documentation Part of Chemists' Work. In J.P. Bansler, K. Bødker, F. Kensing, J. Nørbjerg, and J. Pries-Heje (eds.), Proceedings of the 16th IRIS. Information Systems Research Seminar in Scandinavia (Copenhagen, DK, August 7-10), pp. 786-798. DIKU Technical Report 93/16. University of Copenhagen, Copenhagen, DK.

Edited collections

1. Hertzum, M., Randell, R., Ellingsen, G., and Grisot, M. (eds.) (2023). Proceedings of the EHR2023 Workshop on Implementing Electronic Health Records (Trondheim, NO, June 6). A workshop in conjunction with the ECSCW2023 conference. [workshop website]
   
   
2. Ardito, C., Lanzilotti., R., Malizia, A., Larusdottir, M., Spano, L.D., Campos, J., Hertzum, M., Mentler, T., Nocera, J.A., Piccolo, L., Sauer, S., and van der Veer, G. (eds.) (2022). Sense, Feel, Design – INTERACT2021 IFIP TC13 Workshops. Revised Selected Papers (online and Bari, IT, August 30-31, 2021). LNCS vol. 13198. Springer, Cham, CH. [DOI]
   
   
3. Hertzum, M., Clemmensen, T., Barricelli, B.R., Campos, P.F., Gonçalves, F., Nocera, J.A., Bhutkar, G., and Lopes, A.G. (eds.) (2021). Proceedings of the Pilot4HWID Workshop on Pilot Implementation for Testing Human-Work Interaction Designs (online and Bari, IT, August 31). A workshop in conjunction with the INTERACT2021 conference.
   
   
4. Simonsen, J., Svabo, C., Strandvad, S.M., Samson, K., Hertzum, M., and Hansen, O.E. (eds.) (2014). Situated Design Methods. MIT Press, Cambridge, MA. [URL] [Chapter 1]
   
   
5. Hertzum, M., and Jørgensen, C. (eds.) (2011). Balancing Sourcing and Innovation in Information Systems Development. Tapir Academic Press, Trondheim, NO.
   
   
6. Hertzum, M., and Hansen, M. (eds.) (2010). DHRS2010: Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium (Roskilde, DK, November 18). Computer Science Research Report #132, Roskilde University, Roskilde, DK.
   
   
7. Hertzum, M., and Heilesen, S. (eds.) (2003). DHRS2003: Proceedings of the Third Danish Human-Computer Interaction Research Symposium (Roskilde, DK, November 27). Computer Science Reseacrh Report #98, Roskilde University, Roskilde, DK.
   
   
8. Pejtersen, A.M., Hertzum, M., Andersen, P.B., and Bødker, S. (eds.) (2002). Proceedings of the NordiCHI2002 Workshop on Bridging the Gap between Field Studies and Design (Aarhus, DK, October 19). Risø National Laboratory, Roskilde, DK.
   
   
9. Hertzum, M. (ed.) (1998). Museums of the Future Symposium (Limerick, IE, June 2). University of Limerick, Limerick, IE.

Books and book-length reports

1. Hertzum, M. (2021). Organizational Implementation: The Design in Use of Information Systems. Springer, Cham (2021). [DOI] [Chapter 1]. Originally published by Morgan & Claypool, San Rafael, CA.
   
   
2. Hertzum, M. (2020). Usability Testing: A Practitioner's Guide to Evaluating the User Experience. Springer, Cham (2020). [DOI] [Chapter 1]. Originally published by Morgan & Claypool, San Rafael, CA.
   
   
3. Pedersen, I.L., Iversen, R.K., Madsen, B.M., Møller-Jensen, J., Simonsen, J., and Hertzum, M. (2006). Erfaringsrapport: Klinisk proces projekt. Roskilde Amt, CSC Scandihealth, Roskilde University, DK.
   
   
4. Pejtersen, A.M., Albrechtsen, H., Cleal, B., Hansen, C.B., and Hertzum, M. (2001). A Web-Based - Multimedia - Collaboratory: Empirical Work Studies in Film Archives. Risø Report No. Risø-R-1284(EN). Risø National Laboratory, Roskilde, DK.
   
   
5. Hertzum, M. (1994). Computer Support for Documentation Work. Ph.D. thesis. DIKU Technical Report 94/20. University of Copenhagen, Copenhagen, DK.
   
   
6. Broløs, J.H., Frøkjær, E., Hertzum, M., Lárusdóttir, M.K., Pilgaard, K.B., and Sørensen, F.S. (1993). Tess-Projektet. Udvikling af et system til eksperimentel undersøgelse af brugergrænseflader til edb-baseret tekstsøgning. DIKU Technical Report 93/18. University of Copenhagen, Copenhagen, DK. [Appendices]
   
   
7. Hertzum, M., and Søes, H. (1992). Fuldtekstsøgesystemer til fagfolk. Master thesis. DIKU Technical Report 92/10. University of Copenhagen, Copenhagen, DK.

Additional publications

1. Hertzum, M. (2023). Sustainability at Home: The Case of Vacuum Cleaners. Paper presented at the SHWID Workshop on Sustainable Human-Work Interaction Designs (York, UK, August 29). Workshop at the INTERACT2023 conference.
   
   
2. Clemmensen, T., Hertzum, M., and Nørbjerg, J. (2023). Job Crafting in Low-Usability Automation Situations: Sustainability through Human Work Interaction Designs. Paper presented at the SHWID Workshop on Sustainable Human-Work Interaction Designs (York, UK, August 29). Workshop at the INTERACT2023 conference.
   
   
3. Giebel, G., Göçmen, T., Mann, J., Sempreviva, A.M., Hertzum, M., Lund, H., Reuder, J., Bange, J., Platis, A., Porte-Agel, F., Santiago, O.G., Hodgson, E., Syed, A.H., Owda, A., Fraumann, G., Ghirardelli, M., Malekmohammadi, S., Bramati, M., Miranda-García, G., Sajidi, M., Savvakis, V., Duan, G., Souaiby, M. (2022). Train2Wind – Or How Large Is an Infinite Wind Farm? In Wind Europe Annual Event 2022 (Bilbao, Spain, April 5-7), 1 p.
   
   
4. Hertzum, M. (2020). User Experience at Work: Four Perspectives on What It May Mean. In F. Loizides, M. Winckler, U. Chatterjee, J. Abdelnour-Nocera, and A. Parmaxi (eds.), Adjunct Proceedings from the INTERACT2019 Workshops (Paphos, CY, September 2-6), pp. 127-132. Cardiff University Press, Cardiff, UK. Paper presented at the workshop on User Experiences and Wellbeing at Work. [DOI]
   
   
5. Lin, Y.-T., and Hertzum, M. (2018). Information Seeking by Service Designers: Consulting Peers Versus Documenting Designs. Poster presented at ISIC2018: The Information Behaviour Conference (Krakow, PL, October 9-11), 1 p. The poster received a Best Poster award.
   
   
6. Hertzum, M., and Simonsen, J. (2018). Electronic Health Records: What an EHR Is Not, Generating It Is. Paper at Next Generation of Electronic Health Records (Copenhagen, DK, March 21), 4 pp. Workshop organized by ACM’s Future of Computing Academy and University of Copenhagen.
   
   
7. Hertzum, M. (2017). Collaborative Work without Large, Shared Displays: Looking for "the Big Picture" on a Small Screen? In Adjunct Proceedings of the INTERACT2017 Conference on Human-Computer Interaction (Mumbai, IN, September 25-29), pp. 248-253. Indian Institute of Technology Bombay, India. Paper presented at the workshop on Human Work Interaction Design Meets International Development.
   
   
8. Hyldegård, J., and Hertzum, M. (2016). Coping with Private and Academic Information Needs Abroad: An Exploratory Study of International Students. Presented at the SIG-SI Workshop on the Social Informatics of Work and Play at ASIS&T2016: Annual Meeting of the Association for Information Science and Technology (Copenhagen, DK, October 14-18), 4 pp.
   
   
9. Hertzum, M. (2016). Information Behavior and Workplace Procedures: The Case of Emergency-Department Triage. Presented at the SIG-USE Workshop on Information Behavior in Workplaces at ASIS&T2016: Annual Meeting of the Association for Information Science and Technology (Copenhagen, DK, October 14-18), 5 pp.
   
   
10. Andersen, U.L.S., Simonsen, J., Scheuer, J.D., Hertzum, M. (2015). Effektdrevet optimering som alternativ til den danske kvalitetsmodel [Effects-Driven Optimization as an Alternative to the Danish Quality Model]. Abstract presented at eSundhedsobservatoriet 2015 (Nyborg, DK, October 6-7), 1 p.
    
    
11. Jensen, D.S., Simonsen, J., Hertzum, M., Andersen, U.L.S., Dengsøe, H.P., Marqvorsen, M.H., Hansen, L. (2015). Fastetid som effektmål ved overførsel af patienter til operation [Fasting Time as an Effect for Measuring the Transfer of Patients for Operation]. Abstract presented at eSundhedsobservatoriet 2015 (Nyborg, DK, October 6-7), 1 p.
    
    
12. Ulka, R., Østergaard, K.L., Simonsen, J., Hertzum, M., Andersen, U.L.S. (2015). Fra intensiv til sengeafdeling – elektronisk overflytning af viden [From ICU to Inpatient Ward: Electronic Transfer of Knowledge]. Abstract presented at eSundhedsobservatoriet 2015 (Nyborg, DK, October 6-7), 1 p.
    
    
13. Berger, J.B., Schreiber, T., and Hertzum, M. (2014). Er digital post en god service for borgerne? Report for the National Union of Commercial and Clerical Employees in Denmark. Roskilde University and University of Copenhagen, Denmark, 13 pp.
    
    
14. Simonsen, J., Hertzum, M., Nielsen, J.L., and Riis, S. (2014). A Framework Theorizing Design of Human Technologies. Abstract presented at DASTS2014: Conference of the Danish Association for Science and Technology Studies (Roskilde, DK, June 12-13), 1 p.
    
    
15. Torkilsheyggi, A., Hertzum, M., and From, G. (2013). Evaluating the Impact of Electronic Whiteboard Icons: An Observational Study of the Work with Blood Tests in an Emergency Department. Scandinavian Journal of Trauma, Resuscitation & Emergency Medicine, 21(supplement 2), A26. [DOI]
    
    
16. Rasmussen, R., and Hertzum, M. (2012). Consider the Details: A Study of the Reading Distance and Revision Time of Electronic over Dry-Erase Whiteboards. In S. Wensveen (ed.), DHRS2012: Proceedings of the 12th Danish Human-Computer Interaction Research Symposium (Sønderborg, DK, November 21), pp. 24-27. University of Southern Denmark, Sønderborg, DK.
    
    
17. Hertzum, M., Simonsen, J., Rasmussen, R., and Fleron, B. (2011). Effekten af elektroniske overblikstavler på akutafdelinger [The Effect of Electronic Whiteboards at Emergency Departments]. Abstract presented at eSundhedsobservatoriet 2011, (Nyborg, DK, October 11-12), 1 p.
    
    
18. Hertzum, M. (2010). Frustration: A Common User Experience. In M. Hertzum and M. Hansen (eds.), DHRS2010: Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium (Roskilde, DK, November 18), pp. 11-14. Computer Science Research Report #132. Roskilde University, Roskilde, DK.
    
    
19. Hertzum, M., Hansen, K. D., and Sønderstrup-Andersen, H. H. K. (2009). Which Is the Better Prompt in Thinking-Aloud Studies, ”What Are You Trying to Achieve?” or “Keep Talking”? In O. W. Bertelsen and A. M. Kanstrup (eds.), DHRS2009: Proceedings of the Ninth Danish Human-Computer Interaction Research Symposium (Aarhus, DK, December 14), pp. 30-33. DAIMI Technical Report PB-591. Aarhus University, Aarhus, DK.
    
    
20. Simonsen, J., and Hertzum, M. (2008). The Role of Ethnography in the Organizational Implementation of IT. uiGarden, August 2. Also available in Chinese [URL].
    
    
21. Simonsen, J., and Hertzum, M. (2008). Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach. In J.O. Bærenholdt, J. Simonsen, and J.D. Scheuer (eds.), Conference Proceedings: Perspectives on Practice-Oriented Design Science (Roskilde, DK, May 15), pp. 57-72. Roskilde University, Roskilde, DK.
    
    
22. Hertzum, M., and Granlien, M.F. (2007). Perception and Adoption of an Electronic Medication Record Three Years after Deployment. In A.H. Jørgensen and M.B. Harning (eds.), Proceedings of the Seventh Danish Human-Computer Interaction Research Symposium (Copenhagen, DK, November 22), pp. 1-2. IT University, Copenhagen, DK.
    
    
23. Hertzum. M. (2006). A Proposal for a Repertory-Grid Study of Differences in Chinese, Danish, and Indian Conceptions of Usability: Cultural Usability? In P. Yammiyavar and T. Clemmensen (eds.), Proceedings of the Indo-Dan HCI Research Symposium (Guwahati, IN, May 14-15). Indian Institute of Technology Guwahati, Guwahati, IN.
    
    
24. TV Køge, Simonsen, J., and Hertzum, M. (2006). Klinisk proces-eksperimentet på Roskilde Amts Sygehus: Brugerdeltagelse og evidensbaseret udvikling (DVD). Roskilde University, Roskilde, DK. [Video - Danish, 26 min] [Video - English, 24 min]
    
    
25. Hertzum, M. (2004). Remembering Multiple Passwords by Way of Minimal-Feedback Hints: Replication and Further Analysis. In J. Kjeldskov, M.B. Skov, and J. Stage (eds.), Proceedings of the Fourth Danish Human-Computer Interaction Research Symposium (Aalborg, DK, November 16), pp. 21-24. HCI Lab Technical Report No. 2004/1. Aalborg University, Aalborg, DK.
    
    
26. Hertzum, M. (2002). Requirements Specifications and Scenarios: Two Design Artefacts in Software Engineering. In E. Frøkjær and K. Hornbæk (eds.), DHRS2002: Proceedings of the Second Danish Human-Computer Interaction Research Symposium (Copenhagen, DK, November 7), pp 26-27. DIKU Technical Report 2002/19. University of Copenhagen, Copenhagen, DK.
    
    
27. Hertzum, M. (2001). Studies of Systems Development and Evaluation: Collaboration - Information Seeking - Usability. In O.W. Bertelsen (ed.), DHRS2001: Proceedings of the First Danish Human-Computer Interaction Research Symposium (Aarhus, DK, November 27), pp 27-28. DAIMI Technical Report PB-555. University of Aarhus, Aarhus, DK.
    
    
28. Hertzum, M. (1999). Managing Expertise: The Fundamental Importance of Trust in People's Assessment and Choice of Information Sources. Presented at the workshop on Beyond Knowledge Management: Managing Expertise (organised by M.S. Ackerman, A.L. Cohen, V. Pipek, and V. Wulf) held at ECSCW1999: The Sixth European Conference on Computer Supported Cooperative Work (Copenhagen, DK, September 12-16).
    
    
29. Bannon, L.J., Fernström, M., and Hertzum, M. (1998). Museum Interaction Technology (MIT): Education, Engagement, Entertainment? Presented at CHATVM'98 Symposium on Common Heritage Access Through Virtual Museums (York, UK, June 22-24).
    
    
30. Hertzum, M. (1998). A Review of Museum Web Sites: The Next Step is Use-Centred Design. In M. Hertzum (ed.), Museums of the Future Symposium (Limerick, IE, June 2), pp. 12-21. University of Limerick, Limerick, IE.
    
    
31. Hertzum, M. (1993). Accessing Online Documentation: An Experimental Evaluation of Browsing and Querying. Presented at OPAC Development Research Colloquium (Copenhagen, DK, December 2-3). Royal School of Librarianship, Copenhagen, DK.