BackgroundI am professor of digital technologies and welfare at Roskilde University, Denmark, and have a PhD in computer science. My research interests are within human-computer interaction (HCI), computer supported cooperative work (CSCW), benefits realization, information seeking, and health informatics.
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Current projects [All]AI in SMEs investigates how small and medium-sized enterprises adopt AI and integrate it into their processes.
DICO investigates digitalization competences for change agents in healthcare.
REAL investigates the implementation of Epic's electronic health record in Mid-Norway.
eMM analyzes how clinicians use and wrestle with systems for electronic medication management.
Recent publications [All]Hertzum, M., Ellingsen, G., and Bjørnstad, C. (2025). Repair Work in Electronic Medication Management. Computer Supported Cooperative Work, 34(3), 949-977. [DOI]
Hertzum, M. (2025). Understanding Preference: A Meta-Analysis of User Studies. International Journal of Human-Computer Studies, 195, article 103408. [DOI]