I am professor of information science at the Royal School of Library and Information Science, University of Copenhagen, and have a PhD in computer science. My research interests are within human-computer interaction (HCI), computer supported cooperative work (CSCW), information seeking, and healthcare informatics.
Google Scholar profile
LabVis devises and evaluates more effective solutions for visualizing abnormal lab-test results for patients with chronic diseases.
Clinical Communication addresses clinicians' need for support in their interdepartmental communication by means of electronic whiteboards.
Effects-Driven IT Development investigates how the relationship between IT vendors and customers can be based on the specification and measurement of desired effects.
Berger, J.B., Hertzum, M., and Schreiber, T. (2016). Does local government staff perceive digital communication with citizens as improved service? Government Information Quarterly, 33(2), 258-269. [DOI]
Hertzum, M., (2016). A usability test is not an interview. ACM Interactions, 23(2), 82-84. [DOI]
Hertzum, M., and Simonsen, J. (2016). Effects of electronic emergency-department whiteboards on clinicians’ time distribution and mental workload. Health Informatics Journal, 22(1), 3-20. [DOI]