 Background
I am professor of information science at the University of Copenhagen, Denmark, and have a PhD in computer science. My research interests are within human-computer interaction (HCI), computer supported cooperative work (CSCW), information seeking, and healthcare informatics.
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 Current projects
Information Systems for Service Design investigates service designers’ information behavior and information needs to support the design of systems for service designers.
LabVis devises and evaluates more effective solutions for visualizing abnormal lab-test results for patients with chronic diseases.
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 Recent publications
Alstad, K., and Hertzum, M. (2018). Information Seeking by Geoscientists: An Update on Bichteler and Ward (1989). Journal of Documentation, 74(2), 447-460. [DOI]
Hornbæk, K., and Hertzum, M. (2017). Technology Acceptance and User Experience: A Review of the Experiential Component in HCI. ACM Transactions on Computer-Human Interaction, 24(5), article 33. [DOI]
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