 Background
I am professor of information science at the University of Copenhagen, Denmark, and have a PhD in computer science. My research interests are within human-computer interaction (HCI), computer supported cooperative work (CSCW), information seeking, and healthcare informatics.
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 Current projects
Information Systems for Service Design investigates service designers’ information behavior and information needs to support the design of systems for service designers.
LabVis devises and evaluates more effective solutions for visualizing abnormal lab-test results for patients with chronic diseases.
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 Recent publications
Hertzum, M., and Kristoffersen, K.B. (2018). What Do Usability Test Moderators Say? 'Mm hm', 'Uh-huh', and Beyond. NordiCHI2018: Proceedings of the 10th Nordic Conference on Human-Computer Interaction, pp. 364-375. ACM Press, New York. [DOI]
Torsvik, T., Lillebo, B., and Hertzum, M. (2018). How Do Experienced Physicians Access and Evaluate Laboratory Test Results for the Chronic Patient? A Qualitative Analysis. Applied Clinical Informatics, 9(2), 403-410. [DOI]
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