Publications
 

Morten Hertzum
 
 


Journal articles

  1. Hertzum, M., and Borlund, P. (forthcoming). Music Questions in Social Q&A: An Analysis of Yahoo! Answers. To appear in Journal of Documentation.

  2. Hertzum, M., Manikas, M.I., and Torkilsheyggi, A. (forthcoming). Grappling with the Future: The Messiness of Pilot Implementation in Information Systems Design. To appear in Health Informatics Journal. [DOI]

  3. Hertzum, M. (forthcoming). Commentary: Usability - A Sensitizing Concept. To appear in Human-Computer Interaction. [DOI]

  4. Hertzum, M. (forthcoming). Collaborative Information Seeking and Expertise Seeking: Different Discourses about Similar Issues. To appear in Journal of Documentation.

  5. Hertzum, M. (2017). Forecasting Hourly Patient Visits in the Emergency Department to Counteract Crowding. Ergonomics Open Journal, 10, 1-13. [DOI]

  6. Berger, J.B., Hertzum, M., and Schreiber, T. (2016). Does Local Government Staff Perceive Digital Communication with Citizens as Improved Service? Government Information Quarterly, 33(2), 258-269. [DOI]

  7. Hertzum, M., (2016). Usability Testing: Too Early? Too Much Talking? Too Many Problems? Journal of Usability Studies, 11(3), 83-88. [URL]

  8. Hertzum, M., (2016). Patterns in Emergency-Department Arrivals and Length of Stay: Input for Visualizations of Crowding. Ergonomics Open Journal, 9, 1-14. [DOI]

  9. Hertzum, M., (2016). A Usability Test Is Not an Interview. ACM Interactions, 23(2), 82-84. [DOI]

  10. Hertzum, M., and Simonsen, J. (2016). Effects of Electronic Emergency-Department Whiteboards on Clinicians’ Time Distribution and Mental Workload. Health Informatics Journal, 22(1), 3-20. [DOI]

  11. Hertzum, M., Borlund, P., and Kristoffersen, K.B. (2015). What Do Thinking-Aloud Participants Say? A Comparison of Moderated and Unmoderated Usability Sessions. International Journal of Human-Computer Interaction, 31(9), 557-570. [DOI]

  12. Hertzum, M., and Simonsen, J. (2015). Visual Overview, Oral Detail: The Use of an Emergency-Department Whiteboard. International Journal of Human-Computer Studies, 82, 21-30. [DOI]

  13. Hertzum, M., and Holmegaard, K.D. (2015). Thinking Aloud Influences Perceived Time. Human Factors, 57(1), 101-109. [DOI]

  14. Hertzum, M. (2014). Expertise Seeking: A Review. Information Processing & Management, 50(5), 775-795. [DOI]

  15. Hertzum, M., Molich, R., and Jacobsen, N.E. (2014). What You Get Is What You See: Revisiting the Evaluator Effect in Usability Tests. Behaviour & Information Technology, 33(2), 143-161. [DOI]

  16. Rasmussen, R., and Hertzum, M. (2013). Visualizing the Application of Filters: A Comparison of Blocking, Blurring, and Colour-Coding Whiteboard Information. International Journal of Human-Computer Studies, 71(10), 946-957. [DOI]

  17. Hertzum, M. (2013). Noise Levels in Two Emergency Departments Before and After the Introduction of Electronic Whiteboards. Ergonomics Open Journal, 6, 13-21. [DOI]

  18. Hertzum M., and Hornbæk, K. (2013). The Effect of Target Precuing on Pointing with Mouse and Touchpad. International Journal of Human-Computer Interaction, 29(5), 338-350. [DOI]

  19. Hertzum, M., and Holmegaard, K.D. (2013). Thinking Aloud in the Presence of Interruptions and Time Constraints. International Journal of Human-Computer Interaction, 29(5), 351-364. [DOI]

  20. Hertzum, M., and Simonsen, J. (2013). Work-Practice Changes Associated with an Electronic Emergency Department Whiteboard. Health Informatics Journal, 19(1), 46-60. [DOI]

  21. Hertzum, M., and Holmegaard, K.D. (2013). Perceived Time as a Measure of Mental Workload: Effects of Time Constraints and Task Success. International Journal of Human-Computer Interaction, 29(1), 26-39. [DOI]

  22. Granlien, M.S., and Hertzum, M. (2012). Barriers to the Adoption and Use of an Electronic Medication Record. Electronic Journal of Information Systems Evaluation, 15(2), 216-227. [URL]

  23. Simonsen, J., and Hertzum, M. (2012). Sustained Participatory Design: Extending the Iterative Approach. Design Issues, 28(3), 10-21. [DOI]

  24. Hertzum, M., Bansler, J.P., Havn, E.C., and Simonsen, J. (2012). Pilot Implementation: Learning from Field Tests in IS Development. Communications of the Association for Information Systems, 30(1), 313-328. [URL]

  25. Hertzum, M., and Clemmensen, T. (2012). How Do Usability Professionals Construe Usability? International Journal of Human-Computer Studies, 70(1), 26-42. [DOI]

  26. Hertzum, M., and Simonsen, J. (2011). Effects-Driven IT Development: Specifying, Realizing, and Assessing Usage Effects. Scandinavian Journal of Information Systems, 23(1), 3-28. [URL]

  27. Hertzum, M. (2011). Electronic Emergency-Department Whiteboards: A Study of Clinicians’ Expectations and Experiences. International Journal of Medical Informatics, 80(9), 618-630. [DOI]

  28. Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., and Yammiyavar, P. (2011). Personal Usability Constructs: How People Construe Usability across Nationalities and Stakeholder Groups. International Journal of Human-Computer Interaction, 27(8), 729-761. [DOI]

  29. Hornbæk, K., and Hertzum, M. (2011). The Notion of Overview in Information Visualization. International Journal of Human-Computer Studies, 69(7&8), 509-525. [DOI]

  30. Rasmussen, R., Christensen, A.S., Fjeldsted, T., and Hertzum, M. (2011). Selecting Users for Participation in IT Projects: Trading a Representative Sample for Advocates and Champions? Interacting with Computers, 23(2), 176-187. [DOI]

  31. Bjørn, P., and Hertzum, M. (2011). Artefactual Multiplicity: A Study of Emergency-Department Whiteboards. Computer Supported Cooperative Work, 20(1&2), 93-121. [DOI]

  32. Hertzum, M. (2010). Breakdowns in Collaborative Information seeking: A Study of the Medication Process. Information Processing & Management, 46(6), 646-655. [DOI]

  33. Hertzum, M., and Hornbæk, K. (2010). How Age Affects Pointing with Mouse and Touchpad: A Comparison of Young, Adult, and Elderly Users. International Journal of Human-Computer Interaction, 26(7), 703-734. [DOI]

  34. Hertzum, M. (2010). Images of Usability. International Journal of Human-Computer Interaction, 26(6), 567-600. [DOI]

  35. Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., and Yammiyavar, P. (2009). Cultural Cognition in Usability Evaluation. Interacting with Computers, 21(3), 212-220. [DOI]

  36. Hertzum, M., Hansen, K.D., and Andersen, H.H.K. (2009). Scrutinising Usability Evaluation: Does Thinking Aloud Affect Behaviour and Mental Workload? Behaviour & Information Technology, 28(2), 165-181. [DOI]

  37. Alapetite, A., Andersen, H.B., and Hertzum, M. (2009). Acceptance of Speech Recognition by Physicians: A Survey of Expectations, Experiences, and Social Influence. International Journal of Human-Computer Studies, 67(1), 36-49. [DOI]

  38. Hertzum, M., and Simonsen, J. (2008). Positive Effects of Electronic Patient Records on Three Clinical Activities. International Journal of Medical Informatics, 77(12), 809-817. The paper received a Best Paper award for the year 2008 from the International Medical Informatics Association (IMIA). [DOI]

  39. Hertzum, M. (2008). Collaborative Information Seeking: The Combined Activity of Information Seeking and Collaborative Grounding. Information Processing & Management, 44(2), 957-962. [DOI]

  40. Hornbæk, K., and Hertzum, M. (2007). Untangling the Usability of Fisheye Menus. ACM Transactions on Computer-Human Interaction, 14(2), 6:1-6:32. [DOI]

  41. Hertzum, M., and Hornbæk, K. (2007). Input Techniques that Dynamically Change their Cursor Activation Area: A Comparison of Bubble and Cell Cursors. International Journal of Human-Computer Studies, 65(10), 831-855. [DOI]

  42. Hertzum, M. (2006). Problem Prioritization in Usability Evaluation: From Severity Assessments Toward Impact on Design. International Journal of Human-Computer Interaction, 21(2), 125-146. [DOI]

  43. Hertzum, M. (2006). Minimal-Feedback Hints for Remembering Passwords. ACM Interactions, 13(3), 38-40. [DOI]

  44. Reid, J., Lalmas, M., Finesilver, K., and Hertzum, M. (2006). Best Entry Points for Structured Document Retrieval - Part I: Characteristics. Information Processing & Management, 42(1), 74-88. [DOI]

  45. Reid, J., Lalmas, M., Finesilver, K., and Hertzum, M. (2006). Best Entry Points for Structured Document Retrieval - Part II: Types, Usage and Effectiveness. Information Processing & Management, 42(1), 89-105. [DOI]

  46. Hertzum, M., and Hornbæk, K. (2005). TouchGrid: Touchpad Pointing by Recursively Mapping Taps to Smaller Display Regions. Behaviour & Information Technology, 24(5), 337-346. [DOI]

  47. Bødker, K., Hertzum, M., and Pors, J.K. (2005). Muligheder og udfordringer i anvendelsen af et samarbejdssystem: brugen af BSCW i projektarbejdet på RUC. Tidsskrift for universiteternes efter- og videreuddannelse, 2(5).

  48. Hertzum, M., Jørgensen, N., and Nørgaard, M. (2004). Usable Security and E-Banking: Ease of Use vis-à-vis Security. Australasian Journal of Information Systems, 11(special issue), 52-65.

  49. Hertzum, M. (2004). Small-Scale Classification Schemes: A Field Study of Requirements Engineering. Computer Supported Cooperative Work, 13(1), 35-61. [DOI]

  50. Hertzum, M. (2003). Requests for Information from a Film Archive: A Case Study of Multimedia Retrieval. Journal of Documentation, 59(2), 168-186. [DOI]

  51. Hertzum, M. (2003). Making Use of Scenarios: A Field Study of Conceptual Design. International Journal of Human-Computer Studies, 58(2), 215-239. [DOI]

  52. Hertzum, M., Andersen, H.H.K., Andersen, V., and Hansen, C.B. (2002). Trust in Information Sources: Seeking Information from People, Documents, and Virtual Agents. Interacting with Computers, 14(5), 575-599. [DOI]

  53. Hertzum, M. (2002). The Importance of Trust in Software Engineers' Assessment and Choice of Information Sources. Information and Organization, 12(1), 1-18. [DOI]

  54. Hertzum, M. (2002). Produktudvikleres informationsadfærd og brug af informationskilder: Konsekvenser for søge- og informationssystemer. Biblioteksarbejde, 22(63), 21-30.

  55. Hertzum, M., and Jacobsen, N.E. (2001). The Evaluator Effect: A Chilling Fact about Usability Evaluation Methods. International Journal of Human-Computer Interaction, 13(4), 421-443. [DOI] (To correct some typesetting errors the article has been reprinted in 2003, vol. 15, no. 1, pp. 183-204. [DOI])

  56. Hertzum, M., and Pejtersen, A.M. (2000). The Information-Seeking Practices of Engineers: Searching for Documents as well as for People. Information Processing & Management, 36(5), 761-778. [DOI]

  57. Hertzum, M. (1998). A Review of Museum Web Sites: In Search of User-Centred Design. Archives and Museum Informatics, 12(2), 127-138. [DOI]

  58. Hertzum, M., and Frøkjær, E. (1996). Browsing and Querying in Online Documentation: A Study of User Interfaces and the Interaction Process. ACM Transactions on Computer-Human Interaction, 3(2), 136-161. [DOI]

  59. Hertzum, M. (1996). Edb-støtte i dokumentationsarbejdet: Praksis, problemer og potentiale. Arkiv: Tidsskrift for arkivforvaltning og arkivteknik, 1, 19-28.

  60. Hertzum, M. (1995). Computer Support for Document Management in the Danish Central Government. Information Infrastructure and Policy, 4(2), 107-129.

  61. Hertzum, M., Søes, H., and Frøkjær, E. (1993). Information Retrieval Systems for Professionals: A Case Study of Computer Supported Legal Research. European Journal of Information Systems, 2(4), 296-303. [DOI]


Book chapters

  1. Aanestad, M., Driveklepp, A.M., Sørli, H., and Hertzum, M. (2017). Participatory Continuing Design: “Living with” Videoconferencing in Rehabilitation. In Kanstrup, A.M., Bygholm, A., Bertelsen, P., and Nøhr, C. (eds.), Participatory Design and Health Information Technology, pp. 45-59. IOS Press, Amsterdam. [DOI]

  2. Brandrup, M., Østergaard, K.L., Hertzum, M., Karasti, H., and Simonsen, J. (2017). Effects-Driven Participatory Design: Learning from Sampling Interruptions. In Kanstrup, A.M., Bygholm, A., Bertelsen, P., and Nøhr, C. (eds.), Participatory Design and Health Information Technology, pp.113-127. IOS Press, Amsterdam. [DOI]

  3. Hertzum, M., and Reddy, M. (2015). Procedures and Collaborative Information Seeking: A Study of Emergency Departments. In P. Hansen, C. Shah, and C.-P. Klas (eds.), Collaborative Information Seeking: Best Practices, New Domains and New Thoughts, pp. 55-71. Springer, Berlin. [DOI]

  4. Hyldegård, J., Hertzum, M., and Hansen, P. (2015). Studying Collaborative Information Seeking: Experiences with Three Methods. In P. Hansen, C. Shah, and C.-P. Klas (eds.), Collaborative Information Seeking: Best Practices, New Domains and New Thoughts, pp. 17-35. Springer, Berlin. [DOI]

  5. Simonsen, J., Svabo, C., Strandvad, S.M., Samson, K., Hertzum, M., and Hansen, O.E. (2014). Situated Methods in Design. In J. Simonsen, C. Svabo, S.M. Strandvad, K. Samson, M. Hertzum, and O.E. Hansen (eds.), Situated Design Methods, pp. 1-21. MIT Press, Cambridge, MA. [Book URL]

  6. Hertzum, M. (2014). Project Designs for Student Design Projects. In J. Simonsen, C. Svabo, S.M. Strandvad, K. Samson, M. Hertzum, and O.E. Hansen (eds.), Situated Design Methods, pp. 25-41. MIT Press, Cambridge, MA.

  7. Barlach, A., Hertzum, M., and Simonsen, J. (2013). Pilot Implementation Driven by Effects Specifications and Formative Usability Evaluation. In M.A. Garcia-Ruiz (ed.), Cases on Usability Engineering: Design and Development of Digital Products, pp. 221-254. IGI Global, Hershey, PA. [DOI]

  8. Nawaz, A., Clemmensen, T., and Hertzum, M. (2011). Information Classification on University Websites: A Two-Country Card Sort Study. In J. Molka-Danielsen and K.K. Kimppa (eds.), Selected Papers of the Information Systems Research Seminar in Scandinavia 2011, pp. 109-122. Tapir Academic Press, Trondheim, NO.

  9. Hertzum, M., and Jørgensen, C. (2011). Introduction. In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 11-22. Tapir Academic Press, Trondheim, NO.

  10. Hertzum, M., and Pries-Heje, J. (2011). Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 77-97. Tapir Academic Press, Trondheim, NO.

  11. Simonsen, J., Hertzum, M., and Barlach, A. (2011). Experiences with Effects Specifications. In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 145-163. Tapir Academic Press, Trondheim, NO.

  12. Hertzum, M., and Simonsen, J. (2011). Effects-Driven IT Development: Status 2004-2011. In M. Hertzum and C. Jørgensen (eds.), Balancing Sourcing and Innovation in Information Systems Development, pp. 165-192. Tapir Academic Press, Trondheim, NO.

  13. Rasmussen, R., Fleron, B., Hertzum, M., and Simonsen, J. (2010). Balancing Tradition and Transcendence in the Implementation of Emergency-Department Electronic Whiteboards. In J. Molka-Danielsen, H.W. Nicolaisen, and J.S. Persson (eds.), Selected Papers of the Information Systems Research Seminar in Scandinavia 2010, pp. 73-87. Tapir Academic Press, Trondheim, NO.

  14. Simonsen, J., and Hertzum, M. (2010). Iterative Participatory Design. In J. Simonsen, J.O. Bærenholdt, M. Büscher, and J.D. Scheuer (eds.), Design Research: Synergies from Interdisciplinary Perspectives, pp. 16-32. Routledge, London, UK.

  15. Sassene, M.J., and Hertzum, M. (2009). Incompatible Images: Asthmatics’ Non-Use of an E-Health System for Asthma Self-Management. In E.V. Wilson (ed.), Patient-Centered E-Health, pp. 186-200. Hershey, PA: IGI Publishing.

  16. Simonsen, J., and Hertzum, M. (2009). Effektdrevet it-udvikling: Status og erfaringer 2004-2009. In A. Bygholm, K.N. Andersen, and C.Nøhr (eds.), Sundhedssektorens digitalisering: Ledelse og effektvurdering, pp. 17-41. Aalborg Universitetsforlag, Aalborg, DK.

  17. Hertzum, M., and Bødker, K. (2006). Internet-baseret kommunikation. In K. Pedersen, B.R. Olesen, and R. Langer (eds.), Offentlig kommunikation i spagat, pp. 53-69. Handelshøjskolens Forlag, Copenhagen, DK.


Conference papers in proceedings

  1. Hertzum, M. (forthcoming). The Cost of Improved Overview: An analysis of the Use of Electronic Whiteboards in Emergency Departments. In INTERACT2017 Proceedings (Mumbai, IN, September 25-29).

  2. Hertzum, M. (forthcoming). Successful System, Incomplete Data: Caveats in Reusing Activity Data from Emergency-Department Whiteboards. In MEDINFO2017 Proceedings (Hangzhou, CN, August 21-25).

  3. Mønsted, T., Hertzum, M., and Søndergaard, J. (forthcoming). Maneuvering a Pilot Implementation to Align Agendas Across Sectors. In Proceedings of the Sixth International Workshop on Infrastructures for Healthcare (Aarhus, DK, June 22-23).

  4. Hertzum, M., Lund, H., and Troelsgård, R. (2016). Retrieving Radio News Broadcasts in Danish: Accuracy and Categorization of Unrecognized Words. In OZCHI2016: Proceedings of the 28th Australian Conference on Computer-Human Interaction (Launceston, AU, November 29 - December 2), pp. 160-164. ACM Press, New York. [DOI]

  5. Simonsen, J., Scheuer, J.D., and Hertzum, M. (2015). Accreditation and Participatory Design in the Healthcare Sector. In Öörni, A., Iivari, N., Kuutti, K., Oinas-Kukkonen, H., and Rajanen, M. (eds.), IRIS38: Proceedings of the 38th Information Systems Research Seminar in Scandinavia (Oulu, FI, August 9-12), 11 pp. University of Oulu, Oulu, FI.

  6. Simonsen, J., Hertzum, M., and Karasti, H. (2015). Supporting Clinicians in Infrastructuring. In Proceedings of the Fifth International Workshop on Infrastructures for Healthcare (Trento, IT, June 18-19), 4 pp. University of Trento, Trento, IT.

  7. Torkilsheyggi, A. á, and Hertzum, M. (2015). Visible But Unseen? A Workplace Study of Blood-Test Icons on Electronic Emergency-Department Whiteboards. In Proceedings of the CSCW2015 Conference on Computer Supported Cooperative Work and Social Computing (Vancouver, BC, March 14-18), pp. 798-807. ACM Press, New York. [DOI]

  8. Simonsen, J., Hertzum, M., Nielsen, J.L., and Riis, S. (2014). Toward a Theory for the Design of Human Technologies. In OZCHI2014: Proceedings of the 26th Australian Computer-Human Interaction Conference (Sydney, AU, December 2-5), pp. 444-447. ACM Press, New York. [DOI]

  9. Torkilsheyggi, A. á, and Hertzum, M. (2014). User Participation in Pilot Implementation: Porters and Nurses Coordinating Patient Transports. In OZCHI2014: Proceedings of the 26th Australian Computer-Human Interaction Conference (Sydney, AU, December 2-5), pp. 290-299. ACM Press, New York. The paper received the Steve Howard Award. [DOI]

  10. Berger, J.B., and Hertzum, M. (2014). Adoption Patterns for the Digital Post System by Danish Municipalities and Citizens. In ECIS 2014: Proceedings of the 22nd European Conference on Information Systems (Tel Aviv, June 9-11), 14 pp. AIS Press.

  11. Clemmensen, T., Hertzum, M., Yang, J., and Chen, Y. (2013). Do Usability Professionals Think about Usability in the Same Way as Users and Developers Do? In P. Kotzé, G. Marsden, G. Lindgaard, J. Wesson, and M. Winckler (eds.), INTERACT 2013: Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction (Cape Town, South Africa, September 2-6), LNCS 8118, pp. 461-478. Springer, Berlin. [DOI]

  12. Torkilsheyggi, A. á, Hertzum, M., and From, G. (2013). Whiteboard Icons to Support the Blood-Test Process in an Emergency Department: An Observational Study of Temporal Patterns. In C.U. Lehrmann, E. Ammenwerth, and C. Nøhr (eds.), MEDINFO2013: Proceedings of the 14th World Congress on Medical and Health Informatics (Copenhagen, DK, August 20-23), Studies in Health Technology and Informatics, Vol. 192, pp. 303-307. IOS Press, Amsterdam. [DOI]

  13. Torkilsheyggi, A. á, and Hertzum, M. (2013). Acknowledging the Results of Blood Tests: A Study of Heterogeneity at Work. In Proceedings of the Fourth International Workshop on Infrastructures for Healthcare (Tromsø, NO, June 13-14), 4 pp. University of Tromsø, Tromsø, NO.

  14. Rasmussen, R., and Hertzum, M. (2012). Details that Matter: A Study of the Reading Distance and Revision Time of Electronic over Dry-Erase Whiteboards. In APCHI2012: Proceedings of the 10th Asia Pacific Conference on Computer-Human Interaction (Matsue, JP, August 28-31), Vol. 2, pp. 663-664. ACM Press, New York.

  15. Hertzum, M. (2012). The Distributed Use of Electronic Emergency-Department Whiteboards. In J. Mantas, S.K. Andersen, M.C. Mazzoleni, B. Blobel, S. Quaglini, and A. Moen (eds.), Proceedings of the MIE2012 Conference of the European Federation for Medical Informatics (Pisa, IT, August 26-29), pp. 683-687. IOS Press, Amsterdam. [DOI]

  16. Simonsen, J., and Hertzum, M. (2012). Real-Use Evaluation of Effects: Emergency Departments Aiming for ‘Warm Hands’. In K. Halskov, O.S. Iversen, M. Büscher, J. Simonsen, and K. Bødker (eds.), PDC2012: Proceedings of the Twelfth Conference on Participatory Design (Roskilde, DK, August 12-16), Vol. 2, pp. 69-72. ACM Press, New York. [DOI]

  17. Fleron, B., Rasmussen, R., Hertzum, M., and Simonsen, J. (2012). User Participation in Implementation. In K. Halskov, O.S. Iversen, M. Büscher, J. Simonsen, and K. Bødker (eds.), PDC2012: Proceedings of the Twelfth Conference on Participatory Design (Roskilde, DK, August 12-16), Vol. 2, pp. 61-64. ACM Press, New York. [DOI]

  18. Nawaz, A., Clemmensen, T., and Hertzum, M. (2011). Information Classification on University Websites: A Cross-Country Card Sort Study. In T. Leino (ed.), Proceedings of the 34th IRIS Information Systems Research Seminar in Scandinavia (Turku, FI, August 16-19), pp. 528-542. TUCS Lecture Notes No. 15. University of Turku, Turku, FI.

  19. Pedersen, M.I., Hansen, M., and Hertzum, M. (2011). Balancing Machine Work, Comfort Work, and Sentimental Work: A Field Study of Patient Care in the Ambulance. In R.W. Fensli and J.G. Dale (eds.), SHI2011: Proceedings of the 9th Scandinavian Conference on Health Informatics (Oslo, NO, August 30), pp. 36-40.

  20. Lundell, A.L., and Hertzum, M. (2011). How Are Distributed Groups Affected by an Imposed Structuring of their Decision-Making Process? In Proceedings of the IndiaHCI2011 Conference on Human-Computer Interaction (Bangalore, IN, April 7-10), pp. 40-46. ACM Press, New York. [DOI]

  21. Hertzum, M., and Simonsen, J. (2010). Effects-Driven IT Development: An Instrument for Supporting Sustained Participatory Design. In K. Bødker, T. Bratteteig, D. Loi, and T. Robertson (eds.), PDC2010: Proceedings of the Eleventh Conference on Participatory Design (Sydney, AU, November 29 - December 3), pp. 61-70. ACM Press, New York. [DOI]

  22. Hertzum, M., and Simonsen, J. (2010). Clinical Overview and Emergency-Department Whiteboards: A Survey of Expectations toward Electronic Whiteboards. In A. Bygholm, P. Elberg, and O. Hejlesen (eds.), SHI2010: Proceedings of the 8th Scandinavian Conference on Health Informatics (Copenhagen, DK, August 23-24), pp. 14-18. Tapir Academic Press, Trondheim, NO.

  23. Rasmussen, R., Fleron, B., Hertzum, M., and Simonsen, J. (2010). Implementation of Electronic Whiteboards at Two Emergency Departments. In H.W. Nicolaisen, J. Persson, L. Heeger, G. Tjørnehøj, K. Kautz, and P.A. Nielsen (eds.), Proceedings of the 33rd IRIS Information Systems Research Seminar in Scandinavia (Rebild, DK, August 20-24). 12 pp.

  24. Jiang, Y., Sun, X., Li, H., Yammiyavar, P., Kumar, J., Hertzum, M., Hornbæk, K., Shi, Q., and Clemmensen, T. (2009). A Cross-Cultural Study of How Usability Professionals Experience the Usability of Everyday Systems. In X. Sun and Y. Ge (eds.), IEA2009: Proceedings of the 17th World Congress on Ergonomics (Beijing, CN, August 9-14), Vol. 1, paperID 1OP1040. IEA International Ergonomics Association, Beijing, CN.

  25. Simonsen, J., Bansler, J., Barlach, A., Granlien, M.F., Havn, E., and Hertzum, M. (2009). The Benefits and Challenges of Using Pilot Implementations for Developing Healthcare IT Systems. In J. Bansler and F. Kensing (eds.), Infrastructures 09: Abstracts of the Second International Workshop on Infrastructures for Health Care (Copenhagen, DK, June 18-19), p. 38. University of Copenhagen, Copenhagen, DK.

  26. Hertzum, M., and Pries-Heje, J. (2009). Coping with Cultural and Maturity Inequality in Offshore Outsourcing: Is Minimizing Interaction the Solution? In S. Newell, E. Whitley, N. Pouloudi, J. Wareham, and L. Mathiassen (eds.), ECIS 2009: Proceedings of the 17th European Conference on Information Systems (Verona, IT, June 8-10).

  27. Granlien, M.S., and Hertzum, M. (2009). Implementing New Ways of Working: Interventions and their Effect on the Use of an Electronic Medication Record. In Proceedings the GROUP 2009 Conference on Supporting Group Work (Sanibel, FL, May 10-13), pp. 321-330. ACM Press, New York. [DOI]

  28. Frandsen-Thorlacius, O., Hornbæk, K., Hertzum, M., and Clemmensen, T. (2009). Non-Universal Usability? A Survey of How Usability Is Understood by Chinese and Danish Users. In Proceedings of the CHI 2009 Conference on Human Factors in Computing Systems (Boston, MA, April 5-9), pp. 41-50. ACM Press, New York. The paper received an Honorable Mention award at CHI 2009. [DOI]

  29. Clemmensen, T., Hertzum, M., Hornbæk, K., Shi, Q., and Yammiyavar, P. (2008). Cultural Cognition in the Thinking-Aloud Method for Usability Evaluation. In ICIS2008: Proceedings of the AIS International Conference on Information Systems (Paris, FR, December 14-17), Paper 189. Association for Information Systems, Atlanta, GA.

  30. Simonsen, J., and Hertzum, M. (2008). Participative Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach. In J. Simonsen, T. Robertson, and D. Hakken (eds.), PDC2008: Proceedings of the tenth Anniversary Conference on Participatory Design (Bloomington, IN, October 1-4), pp. 1-10. ACM Press, New York.

  31. Granlien, M.F., Hertzum, M., and Gudmundsen, J. (2008). The Gap between Actual and Mandated Use of an Electronic Medication Record Three Years after Deployment. In S.K. Andersen, G.O. Klein, S. Schulz, J. Arts, and M.C. Mazzoleni (eds.), MIE2008: Proceedings of the XXIst International Congress of the European Federation for Medical Informatics (Göteborg, SE, May 26-28), pp. 419-424, IOS Press, Amsterdam.

  32. Hertzum, M. (2008). On the Process of Software Design: Sources of Complexity and Reasons for Muddling Through. In J. Gulliksen, M.B. Harning, P. Palanque, G.C. van der Veer, and J. Wesson (eds.), Proceedings of the IFIP EIS 2007 Conference on Engineering Interactive Systems (Salamanca, Spain, March 22-24), LNCS 4940, pp 483-500. Springer-Verlag, Berlin. [DOI]

  33. Hertzum, M., Clemmensen, T., Hornbæk, K., Kumar, J., Shi, Q., and Yammiyavar, P. (2007). Usability Constructs: A Cross-Cultural Study of How Users and Developers Experience Their Use of Information Systems. In N. Aykin (ed.), Proceedings of the HCI International Conference (Beijing, CN, July 22-27), LNCS 4559, pp. 317-326. Springer-Verlag, Berlin. [DOI]

  34. Simonsen, J., and Hertzum, M. (2006). A Regional PD Strategy for EPR Systems: Evidence-Based IT Development. In G. Jacucci, F. Kensing, I. Wagner, and J. Blomberg (Eds.), PDC 2006: Ninth Biennial Conference on Participatory Design, Vol II (Trento, IT, August 1-5), pp 125-128. Computer Professionals for Social Responsibility, Palo Alto, CA.

  35. Bjørn, P., and Hertzum, M. (2006). Project-Based Collaborative Learning: Negotiating Leadership and Commitment in Virtual Teams. In CHI-SA 2006: Proceedings of the 5th Conference on Human Computer Interaction in Southern Africa (Cape Town, South Africa, January 25-27), pp. 6-15. ACM Press, New York.

  36. Nilsson, M., and Hertzum, M. (2005). Negotiated Rhythms of Mobile Work: Time, Place, and Work Schedules. In K. Schmidt, M. Pendergast, M. Ackerman, and G. Mark (eds.), Proceedings of the GROUP '05 Conference on Supporting Group Work (Sanibel, FL, November 6-9), pp. 148-157. ACM Press, New York. [DOI]

  37. Bjørn, P., and Hertzum, M. (2005). Proactive Behaviour May Lead to Failure in Virtual Project-Based Collaborative Learning. In K. Schmidt, M. Pendergast, M. Ackerman, and G. Mark (eds.), Proceedings of the GROUP '05 Conference on Supporting Group Work (Sanibel, FL, November 6-9), pp. 326-327. ACM Press, New York. [DOI]

  38. Simonsen, J., and Hertzum, M. (2005). Evidence-Based IT Development: Toward a New Contract Model for EPR Projects. In O. Hejlesen and C. Nøhr (eds.), Proceedings of the Third Scandinavian Conference on Health Informatics (Aalborg, DK, August 25-26), pp. 66-70. Aalborg University, Aalborg, DK.

  39. Skovvang, M., Elbæk, M.K., and Hertzum, M. (2005). Personometrics: Mapping and Visualizing Communication Patterns in R&D Projects. In F. Crestani and I. Ruthven (eds.), COLIS5: Proceedings of the Fifth International Conference on Conceptions of Library and Information Sciences (Glasgow, UK, June 5-8), pp 141-154. Lecture Notes in Computer Science 3507, Springer, Berlin, DE. [DOI]

  40. Hertzum, M., Juul, N.C., Jørgensen, N., and Nørgaard, M. (2004). Usable Security and E-Banking: Ease of Use vis-à-vis Security. In Proceedings of the OZCHI 2004 Conference (Wollongong, AU, November 21-24). University of Wollongong, Wollongong, AU.

  41. Hertzum, M., and Simonsen, J. (2004). Evidence-Based Development: A Viable approach? In NordiCHI 2004: Proceedings of the Third Nordic Conference on Human-Computer Interaction (Tampere, FI, 23-27 October), pp 385-388. ACM Press, New York. [DOI]

  42. Danholt, P., Bødker, K., Hertzum, M., and Simonsen, J. (2004). Healthcare IT and Patient Empowerment: The Case of Diabetes Treatment. In A. Bond, A. Clement, F. de Cindio, D. Schuler, and P. van den Basselaar (eds.), PDC 2004: Eighth Biennial Conference on Participatory Design, Vol II (Toronto, ON, July 27-31), pp. 80-83. Computer Professionals for Social Responsibility, Palo Alto, CA.

  43. Hertzum, M. (2002). Organisational Implementation: A Complex but Under-recognised Aspect of Software-Engineering Projects. In O.W. Bertelsen, S. Bødker, and K. Kuutti (eds.), NordiCHI 2002: Proceedings of the Second Nordic Conference on Human-Computer Interaction (Aarhus, DK, October 19-23), pp. 199-202. ACM Press, New York. [DOI]

  44. Hertzum, M., Pejtersen, A.M., Cleal, B., and Albrechtsen, H. (2002). An Analysis of Collaboration in Three Film Archives: A Case for Collaboratories. In H. Bruce, R. Fidel, P. Ingwersen, and P. Vakkari (eds.), CoLIS4: Proceedings of the Fourth International Conference on Conceptions of Library and Information Science (Seattle, WA, July 21-25), pp. 69-83. Libraries Unlimited, Greenwood Village, CO.

  45. Hertzum, M., Jacobsen, N.E., and Molich, R. (2002). Usability Inspections by Groups of Specialists: Perceived Agreement in Spite of Disparate Observations. In Extended Abstracts of the ACM CHI 2002 Conference on Human Factors in Computing Systems (Minneapolis, MN, April 20-25), pp 662-663. ACM Press, New York. [DOI]

  46. Hertzum, M., Lalmas, M., and Frøkjær, E. (2001). How Are Searching and Reading Intertwined during Retrieval from Hierarchically Structured Documents? In M. Hirose (ed.), INTERACT '01: Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction (Tokyo, JP, July 9-13), pp. 537-544. IOS Press, Amsterdam.

  47. Hertzum, M. (2000). Component-Based Design May Degrade System Usability: Consequences of Software Reuse. In C. Paris, N. Ozkan, S. Howard, and S. Lu (eds.), Proceedings of the OZCHI2000 Australian Computer-Human Interaction Conference (Sydney, AU, December 4-8), pp. 88-94. CSIRO, North Ryde, AU.

  48. Hertzum, M. (2000). People as Carriers of Experience and Sources of Commitment: Information Seeking in a Software Design Project. New Review of Information Behaviour Research, 1, 135-149. [A selection of papers from the ISIC2000 Conference on Information Seeking in Context (Göteborg, SE, August 16-18, 2000).]

  49. Robotham, T., and Hertzum, M. (2000). Multi-Board Concept - A Scenario Based Approach for Supporting Product Quality and Life Cycle Oriented Design. In I. Horváth, A.J. Medland, and J.S.M. Vergeest (eds.), TMCE 2000: Third International Symposium on Tools and Methods of Competitive Engineering (Delft, NL, April 18-21), pp. 763-774. Delft University Press, Delft, NL.

  50. Frøkjær, E., Hertzum, M., and Hornbæk, K. (2000). Measuring Usability: Are Effectiveness, Efficiency, and Satisfaction Really Correlated? In Proceedings of the ACM CHI 2000 Conference on Human Factors in Computing Systems (The Hague, NL, April 1-6), pp. 345-352. ACM Press, New York. [DOI]

  51. Hertzum, M. (1999). User Testing in Industry: A Case Study of Laboratory, Workshop, and Field Tests. In A. Kobsa and C. Stephanidis (eds.), User Interfaces for All: Proceedings of the 5th ERCIM Workshop (Dagstuhl, DE, November 28 - December 1), pp. 59-72. GMD, Sankt Augustin, DE.

  52. Hertzum, M. (1999). Six Roles of Documents in Professionals' Work. In S. Bødker, M. Kyng, and K. Schmidt (eds.), ECSCW99: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work (Copenhagen, DK, September 12-16), pp. 41-60. Kluwer, Dordrecht, NL. [DOI]

  53. Hertzum, M., and Jacobsen, N.E. (1999). The Evaluator Effect during First-Time Use of the Cognitive Walkthrough Technique. In H.-J. Bullinger and J. Ziegler (eds.), Proceedings of HCI International '99 (Munich, DE, August 22-26), Vol. I, pp. 1063-1067. Lawrence Erlbaum, London.

  54. Jacobsen, N.E., Hertzum, M., and John, B.E. (1998). The Evaluator Effect in Usability Studies: Problem Detection and Severity Judgments. In Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting (Chicago, IL, October 5-9), pp. 1336-1340. HFES, Santa Monica, CA.

  55. Jacobsen, N.E., Hertzum, M., and John, B.E. (1998). The Evaluator Effect in Usability Tests. In ACM CHI'98 Conference Summary (Los Angeles, CA, April 18-23), pp. 255-256. ACM Press, New York. [DOI]

  56. Hertzum, M. (1994). A Comparison of Three Data Models for Text Storage and Retrieval Systems: The Relational Model Revisited. In M. Khosrowpour (ed.), Proceedings of the 5th International Conference of the Information Resources Management Association (San Antonio, TX, May 22-25), pp. 448-455. Idea Group Publishing, Harrisburg, PA.

  57. Hertzum, M. (1993). Information Retrieval in a Work Setting: A Case Study of the Documentation Part of Chemists' Work. In J.P. Bansler, K. Bødker, F. Kensing, J. Nørbjerg, and J. Pries-Heje (eds.), Proceedings of the 16th IRIS. Information Systems Research Seminar in Scandinavia (Copenhagen, DK, August 7-10), pp. 786-798. DIKU Technical Report 93/16. University of Copenhagen, Copenhagen, DK.


Edited collections

  1. Simonsen, J., Svabo, C., Strandvad, S.M., Samson, K., Hertzum, M., and Hansen, O.E. (eds.). (2014). Situated Design Methods. MIT Press, Cambridge, MA. [URL]

  2. Hertzum, M., and Jørgensen, C. (eds.) (2011). Balancing Sourcing and Innovation in Information Systems Development. Tapir Academic Press, Trondheim, NO.

  3. Hertzum, M., and Hansen, M. (eds.) (2010). DHRS2010: Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium (Roskilde, DK, November 18). Computer Science Research Report #132, Roskilde University, Roskilde, DK.

  4. Hertzum, M., and Heilesen, S. (eds.) (2003). DHRS2003: Proceedings of the Third Danish Human-Computer Interaction Research Symposium (Roskilde, DK, November 27). Computer Science Reseacrh Report #98, Roskilde University, Roskilde, DK.

  5. Pejtersen, A.M., Hertzum, M., Andersen, P.B., and Bødker, S. (eds.) (2002). Proceedings of the NordiCHI 2002 Workshop on Bridging the Gap between Field Studies and Design (Aarhus, DK, October 19). Risø National Laboratory, Roskilde, DK.

  6. Hertzum, M. (ed.) (1998). Museums of the Future Symposium (Limerick, IE, June 2). University of Limerick, Limerick, IE.


Books and theses

  1. Pedersen, I.L., Iversen, R.K., Madsen, B.M., Møller-Jensen, J., Simonsen, J., and Hertzum, M. (2006). Erfaringsrapport: Klinisk proces projekt. Roskilde Amt, CSC Scandihealth, Roskilde University, DK.

  2. Pejtersen, A.M., Albrechtsen, H., Cleal, B., Hansen, C.B., and Hertzum, M. (2001). A Web-Based - Multimedia - Collaboratory: Empirical Work Studies in Film Archives. Risø Report No. Risø-R-1284(EN). Risø National Laboratory, Roskilde, DK.

  3. Hertzum, M. (1994). Computer Support for Documentation Work. Ph.D. thesis. DIKU Technical Report 94/20. University of Copenhagen, Copenhagen, DK.

  4. Broløs, J.H., Frøkjær, E., Hertzum, M., Lárusdóttir, M.K., Pilgaard, K.B., and Sørensen, F.S. (1993). Tess-Projektet. Udvikling af et system til eksperimentel undersøgelse af brugergrænseflader til edb-baseret tekstsøgning. DIKU Report 93/18. University of Copenhagen, Copenhagen, DK.

  5. Hertzum, M., and Søes, H. (1992). Fuldtekstsøgesystemer til fagfolk. Master thesis. DIKU Technical Report 92/10. University of Copenhagen, Copenhagen, DK.


Additional publications

  1. Hyldegård, J., and Hertzum, M. (2016). Coping with Private and Academic Information Needs Abroad: An Exploratory Study of International Students. Presented at the SIG-SI Workshop on the Social Informatics of Work and Play at ASIS&T2016: Annual Meeting of the Association for Information Science and Technology (Copenhagen, DK, October 14-18), 4 pp.

  2. Hertzum, M. (2016). Information Behavior and Workplace Procedures: The Case of Emergency-Department Triage. Presented at the SIG-USE Workshop on Information Behavior in Workplaces at ASIS&T2016: Annual Meeting of the Association for Information Science and Technology (Copenhagen, DK, October 14-18), 5 pp.

  3. Andersen, U.L.S., Simonsen, J., Scheuer, J.D., Hertzum, M. (2015). Effektdrevet optimering som alternativ til den danske kvalitetsmodel [Effects-Driven Optimization as an Alternative to the Danish Quality Model]. Abstract presented at eSundhedsobservatoriet 2015 (Nyborg, DK, October 6-7), 1 p.

  4. Jensen, D.S., Simonsen, J., Hertzum, M., Andersen, U.L.S., Dengsøe, H.P., Marqvorsen, M.H., Hansen, L. (2015). Fastetid som effektmål ved overførsel af patienter til operation [Fasting Time as an Effect for Measuring the Transfer of Patients for Operation]. Abstract presented at eSundhedsobservatoriet 2015 (Nyborg, DK, October 6-7), 1 p.

  5. Ulka, R., Østergaard, K.L., Simonsen, J., Hertzum, M., Andersen, U.L.S. (2015). Fra intensiv til sengeafdeling – elektronisk overflytning af viden [From ICU to Inpatient Ward: Electronic Transfer of Knowledge]. Abstract presented at eSundhedsobservatoriet 2015 (Nyborg, DK, October 6-7), 1 p.

  6. Berger, J.B., Schreiber, T., and Hertzum, M. (2014). Er digital post en god service for borgerne? Report for the national union of commercial and clerical employees in Denmark. Roskilde University and University of Copenhagen, Denmark, 13 pp.

  7. Simonsen, J., Hertzum, M., Nielsen, J.L., and Riis, S. (2014). A Framework Theorizing Design of Human Technologies. Abstract presented at DASTS2014: Conference of the Danish Association for Science and Technology Studies (Roskilde, DK, June 12-13), 1 p.

  8. Torkilsheyggi, A. á, Hertzum, M., and From, G. (2013). Evaluating the Impact of Electronic Whiteboard Icons: An Observational Study of the Work with Blood Tests in an Emergency Department. Scandinavian Journal of Trauma, Resuscitation & Emergency Medicine, 21(supplement 2), A26.

  9. Rasmussen, R., and Hertzum, M. (2012). Consider the Details: A Study of the Reading Distance and Revision Time of Electronic over Dry-Erase Whiteboards. In S. Wensveen (ed.), DHRS2012: Proceedings of the 12th Danish Human-Computer Interaction Research Symposium (Sønderborg, DK, November 21), pp. 24-27. University of Southern Denmark, Sønderborg, DK.

  10. Hertzum, M., Simonsen, J., Rasmussen, R., and Fleron, B. (2011). Effekten af elektroniske overblikstavler på akutafdelinger [The Effect of Electronic Whiteboards at Emergency Departments]. Abstract presented at eSundhedsobservatoriet 2011, (Nyborg, DK, October 11-12), 1 p.

  11. Hertzum, M. (2010). Frustration: A Common User Experience. In M. Hertzum and M. Hansen (eds.), DHRS2010: Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium (Roskilde, DK, November 18), pp. 11-14. Computer Science Research Report #132. Roskilde University, Roskilde, DK.

  12. Hertzum, M., Hansen, K. D., and Sønderstrup-Andersen, H. H. K. (2009). Which Is the Better Prompt in Thinking-Aloud Studies, ”What Are You Trying to Achieve?” or “Keep Talking”? In O. W. Bertelsen and A. M. Kanstrup (eds.), DHRS2009: Proceedings of the Ninth Danish Human-Computer Interaction Research Symposium (Aarhus, DK, December 14), pp. 30-33. DAIMI Technical Report PB-591. Aarhus University, Aarhus, DK.

  13. Simonsen, J., and Hertzum, M. (2008). The Role of Ethnography in the Organizational Implementation of IT. uiGarden, August 2. Also available in Chinese [URL].

  14. Simonsen, J., and Hertzum, M. (2008). Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach. In J.O. Bærenholdt, J. Simonsen, and J.D. Scheuer (eds.), Conference Proceedings: Perspectives on Practice-Oriented Design Science (Roskilde, DK, May 15), pp. 57-72. Roskilde University, Roskilde, DK.

  15. Hertzum, M., and Granlien, M.F. (2007). Perception and Adoption of an Electronic Medication Record Three Years after Deployment. In A.H. Jørgensen and M.B. Harning (eds.), Proceedings of the Seventh Danish Human-Computer Interaction Research Symposium (Copenhagen, DK, November 22), pp. 1-2. IT University, Copenhagen, DK.

  16. Hertzum. M. (2006). A Proposal for a Repertory-Grid Study of Differences in Chinese, Danish, and Indian Conceptions of Usability: Cultural Usability? In P. Yammiyavar and T. Clemmensen (eds.), Proceedings of the Indo-Dan HCI Research Symposium (Guwahati, IN, May 14-15). Indian Institute of Technology Guwahati, Guwahati, IN.

  17. TV Køge, Simonsen, J., and Hertzum, M. (2006). Klinisk proces-eksperimentet på Roskilde Amts Sygehus: Brugerdeltagelse og evidensbaseret udvikling (DVD). Roskilde University, Roskilde, DK.

  18. Hertzum, M. (2004). Remembering Multiple Passwords by Way of Minimal-Feedback Hints: Replication and Further Analysis. In J. Kjeldskov, M.B. Skov, and J. Stage (eds.), Proceedings of the Fourth Danish Human-Computer Interaction Research Symposium (Aalborg, DK, November 16), pp. 21-24. HCI Lab Technical Report No. 2004/1. Aalborg University, Aalborg, DK.

  19. Hertzum, M. (2002). Requirements Specifications and Scenarios: Two Design Artefacts in Software Engineering. In E. Frøkjær and K. Hornbæk (eds.), Proceedings of the Second Danish Human-Computer Interaction Research Symposium (Copenhagen, DK, November 7), pp 26-27. DIKU Technical Report 2002/19. University of Copenhagen, Copenhagen, DK.

  20. Pejtersen, A.M., Hertzum, M., Andersen, P.B., and Bødker, S. (2002). Bridging the Gap between Field Studies and Design (workshop description). In NordiCHI 2002: Conference Supplement of the Second Nordic Conference on Human-Computer Interaction (Aarhus, DK, October 19-23), pp. 9-10. University of Aarhus, Aarhus, DK.

  21. Hertzum, M. (2001). Studies of Systems Development and Evaluation: Collaboration - Information Seeking - Usability. In O.W. Bertelsen (ed.), Proceedings of the First Danish Human-Computer Interaction Research Symposium (Aarhus, DK, November 27), pp 27-28. DAIMI Technical Report PB-555. University of Aarhus, Aarhus, DK.

  22. Hertzum, M. (1999). Managing Expertise: The Fundamental Importance of Trust in People's Assessment and Choice of Information Sources. Presented at the workshop on Beyond Knowledge Management: Managing Expertise (organised by M.S. Ackerman, A.L. Cohen, V. Pipek, and V. Wulf) held at ECSCW'99: The Sixth European conference on Computer Supported Cooperative Work (Copenhagen, DK, September 12-16).

  23. Bannon, L.J., Fernström, M., and Hertzum, M. (1998). Museum Interaction Technology (MIT): Education, Engagement, Entertainment? Presented at CHATVM'98 Symposium on Common Heritage Access Through Virtual Museums (York, UK, June 22-24).

  24. Hertzum, M. (1998). A Review of Museum Web Sites: The Next Step is Use-Centred Design. In M. Hertzum (ed.), Museums of the Future Symposium (Limerick, IE, June 2), pp. 12-21. University of Limerick, Limerick, IE.

  25. Hertzum, M. (1993). Accessing Online Documentation: An Experimental Evaluation of Browsing and Querying. Presented at OPAC Development Research Colloquium (Copenhagen, DK, December 2-3). Royal School of Librarianship, Copenhagen, DK.